Vonage Business Reviews in June 2026: User Ratings, Pros & Cons

Vonage website lists disconnected phone…

Vonage website lists disconnected phone number as contact number!!! 1-866-243-4357 is not a valid number...at least today. But it's the customer contact number!I just signed up for a residential Vonage line. It seems to work fine, since yesterday. I wanted to add a fax line to my number. The website process says I need to call customer service to get a new adapter. OK, makes sense.

unhappy

unhappy, overpriced i got a way better deal from Acefone company

Worst cust service EVER!!!

This has been one of the worst B2B experiences in my lifetime. We signed up for service for our small business with an existing toll free number. Sales was VERY attentive, and always available right up to the point of sale.Once we signed up, we sent paperwork to port our toll free number, which was rejected by the previous carrier...5 times. Now this isn't Vonage fault, and after the first rejection, a rep emailed us to help resolving the issue. After that, we only received an email saying ...

Share meetings just using a link.

What do you like best? The videoconferencing software they provide is a minimum of fantastic. It's the simplest form of conference since it makes use of HTML links for a single session. The user graphical user interface is very basic if the doctor links to the customer. Security is great because a brand new HTML link is produced for each session rather than using one named site, which could be a safety issue. What do you dislike? Based on the browser used, the program contains ...

Oh my god

Oh my god, took so long to cancel. They make you go through so many hoops.

Vonage is best for Voip calling in USA

What do you like best? Vonage provide the best audio quality voice even in slow internet. Also it's plan is not so costly. You can also do the meeting directly through the Vonage app where all of your teammates can connect to meeting by calling on the number and entering the meeting pin. It will provide the quick call facility.You can record your voicemassage response also. As per my opinion there is lots of reasons to like the Vonage.Along with that we also get the messaging facility ...

This is so unnecessarily complicated

This is so unnecessarily complicated -- I am a small business with two users, and I have wasted HOURS trying to set this up. Their customer service is terrible, you can never reach anyone, and I am actually quite tech-savvy and found the instructions and interface inscrutable. I am switching to another service immediately. I rarely take time to write a review, but they need to do a serious inventory on how they operate because it is terribly designed.

Theft

After many years, I cancelled Vonage - just don’t need it anymore.The polite customer service person told me I would not receive a refund even though I had cancelled effective immediately, because they had just billed me for the upcoming month. She said it is their “policy”, which is the word big companies use to justify taking advantage of consumers.This is outright theft. Don’t use Vonage.

BUYERS BEWARE!! THEY DO NOT VALUE THEIR CUSTOMERS!!!

This goes out to anyone that's just starting a business, acquiring one, or just shopping around for a new phone system. At this time, I would HIGHLY suggest shopping elsewhere - This "company" does not care about you or I. While they have a customer service line, NO ONE will assist. They refer you to a different department that will NEVER answer the phone. It will prompt you to leave a voicemail every time which you never get a response to. Sending an email is also a pointless endeavor. ...

Too late Vonage

Recent reply from Vonage on my review of the terrible service: Hi Dennis, We sincerely apologize for your recent experience. We would be happy to look into this for you. Please respond privately with your Vonage account , so we can investigate the matter. --Vonage My Reply: Too late Vonage.We are making arrangements for moving to a new provider.You should have thought about these issues before you decided to put together the very worst customer and tech support system and low quality ...