Vonage Business Reviews in June 2026: User Ratings, Pros & Cons

Very Complicated to Navigate

What do you like best? The clarity and minimal downtime are impressive What do you dislike? Vonage is a very complex VOIP. They offer a lot of services, but they don't do a lot of things well. For example, I could never get Amazon Chime to work and IT could not help me. Softfone never has worked for us. I gave up on it. I work remotely and have calls forwarded to my cell phone when no one answers at the office. I can't transfer the calls back to the office. When I called Tech ...

Newbie and learning

What do you like best? The service so far has been reliable and clear. The features are easy to setup and use. What do you dislike? The charges for add-on services such as all page and texting. What problems are you solving with the product? What benefits have you realized? The best feature so far is the connecting to my cell phone. The ap is easy to setup - easy to use.

Vonage works Hard to make your life easy!

What do you like best? I like all the tools that allows you to do so many things to make our business run smoother. Reporting capabilities are a huge plus as well as having the ability to use your mobile phone to answer calls away from the office, but still show as if you are in the offoce! What do you dislike? As with all Companies, the hoops you have to jump thru just to talk to a live person. But most, if not all companies are just like that. it is a sign of the times! There is ...

Good service for remote work

What do you like best? Seamlessly swap devices between Desk Phone & Soft Clients What do you dislike? Soft Client performance can be intermittent when using mobile device. Recommendations to others considering the product: Make sure you fully understand requirements and map out phone tree beforehand. What problems are you solving with the product? What benefits have you realized? Remote Work. Easy to stand up for new employees.

Great choice for business communications

What do you like best? I've found VBC to be easy to configure and use with excellent performance for both voice and video. The support team has also been very responsive right up to the CEO for my deployment questions. What do you dislike? Native browser support for phone call on a ChromeOS device would make this a more viable option in certain solutions. The desktop app could have better calendar integration for planning a meeting. Right now you need to manually copy and add the ...

Very Satisfied Customer

What do you like best? It's simple and customer service is very helpful What do you dislike? So far, nothing! I wasn't able to get they phone # I wanted but they were able to help me find something that was close. What problems are you solving with the product? What benefits have you realized? It's so helpful to have multiple phones receiving incoming calls. We have an office manager that works from home 2 days a week and she is able to answer the phone from home!

Vonage and working remotely at Big Rigs Inc

What do you like best? It's hard to choose among the many benefits we have found using Vonage but if I have to choose one, it will be the ability to work from just about anywhere that I have a good internet connection and feel like I am in my office. What do you dislike? I have trouble understanding some of the complexity of the user interface when I am working remotely. What problems are you solving with the product? What benefits have you realized? We have remote offices ...

I do not recommend this service

I do not recommend this service

Sales are well trained to look for…

Sales are well trained to look for preys. Once you have signed the contract be prepared with monthly increased Bill. Every month a little more will be added and when you try to resolve issues... Meet John who has American accent I guess one of the rudest customer service you can meet on earth. All I can say is this company needs to train its staff about power of customer service and human connection i guess they have lost tough with reality....I am going to wave Vonage good bye and good luck....

I tried Vonage for a $25 plan and…

I tried Vonage for a $25 plan and realized they were charging me $45 instead, When I asked why the huge fluctuation in the price, they said the extra $20 are the taxes and fees. This is horrible, they have charged an extra $20 per month and could care less. when I went back and fourth with them stating that is astronomical amount of taxes n fees to charge they just said that is what we charge... I cancelled the service but will suggest Buyer Be aware !