Vonage Business Reviews in June 2026: User Ratings, Pros & Cons

Cannot get call forward to work

Cannot get call forward to work. They opened a "ticket" ( Ticket number INC000003706411 has been escalated to our Advanced Operations Support team.) Dec 26th, I still no call forwarding Jan 3rd. I will have to cancel vonage, because call forwarding is a 100% necessity, I don't need their company without it. I see previous answers from vonage to send a private message about the problems, but I don't see the email address listed for that. They are a company that is going to make money one way ...

impossible to get through

impossible to get through , wasted several hours cannot talk to anyone .My phone line is not working ,trying to get on to their useless webchat it says the account no and email does not match so do not know where to go Iftikhar ul haq Vonage phone 02039503094UK mobile 07970211654it has become a totally useless service would never recommend to anyone

They no longer have a customer support…

They no longer have a customer support line that you can call to talk to someone. You can only talk to them through a chat and half the time they dont know what theyre talking about. I literally was calling to add a line and they couldnt figure it out. Very disappointed. Terrible customer service.

Worst telephone service provider

I have been a long time vonage customer. Their plan charges and other fees have been creeping up and for a basic phone service with free international calls to India, the main reason I even had this service, it was coming out to nearly $50. I recently canceled my service with Vonage and ported my number to another provider. I placed the port request when I signed up with the other carrier and unfortunately it happened to be the first day of a new billing cycle with Vonage. It took 6 days to ...

5 years Vonage business client…

We have used Vonage now for 5 years and the service has been hit-and-miss but overall acceptable for our business needs. Due to the fact that the rates are pretty low for a small business owner we have worked around their customer service issues. I recently needed technical assistance (the week of Thanksgiving 2020) and found out that Vonage now removed its phone technical support customer service reps for accounts that are under a certain premium. If you pay under a certain $$$ for ...

Vonage technical support is virtually…

Vonage technical support is virtually non exsistent!!I spent 45 minutes trying to reach using Chat (the only option) and then spent 3 hours with someone going back and forth!!! Still does not work

Great optimised, provides excellent audio quality having slow internet.

What do you like best? In internet that is slow, Vonage offers the greatest audio quality voice. It is not expensive, too. You are able to also create the conference directly by calling the quantity and typing the conference pin, via the Vonage app, in which the teammates of yours are able to hook up to the meeting. The fast call center is provided. Your voice massage response may also be recorded. As I notice it, you will find reasons that are many to such as the Vonage. Additionally we ...

Quickly call everyone within the company and clients.

What do you like best? Vonage's great part is the simple customer and operation service. I get fast advice and assistance every time I have to call. We've been in a position to reduce considerably the support of ours for our hectic office by counting on 3rd party companies. What do you dislike? Its call quality will surely use an update. We receive this particular complaint both in the ingoing and outgoing calls from the customers of ours. The internet help / search feature ...

Simple interface and registration process.

What do you like best? The graphical user interface is extremely important if links to the customer. Protection is excellent because for each time a new HTML link is created instead of using just one designated site, which may be a security issue. The visuals software program they offer has a really simple conference form. What do you dislike? It's claimed your application operates in chrome only. Whenever you attempt to utilize Firefox, it doesn't hook up to it. This works for ...

They never answer they have people…

They never answer they have people answering in costa rica that know nothing about the phone systems. Horrible service. LOST LOTS OF CUSTOMERS because the phones systems did not work well.