Via Reviews in May 2025: User Ratings, Pros & Cons

"Great Platform for Increasing Mobile Revenue"

What do you like best about Via? Via has helped us build a solid SMS subscriber list and drive predictable sales. Mobile is a big priority for us and Via gets that better than anyone. What do you dislike about Via? Nothing major. The product is always improving. What problems is Via solving and how is that benefiting you? Every Shopify merchant wants to improve their mobile strategy and drive more sales. This is exactly what Via seems most focused on.

"Amazing Customer Service"

What do you like best about Via? We get to connect with customers on a more personal level and quickly. Our customers love having a human on the other side of the phone instead of a robotic automation. Great for customers on the go; shoot us a text and we'll be there to help! Plus our CSR, Kate, is AMAZING! Makes the whole experience! What do you dislike about Via? Not integrating with Gorgias was a curveball, but it's highly appreciated Via diving and looking further into this for us. ...

"Best SMS Software out there!"

What do you like best about Via? VIA has been incredible to work with. From the software experience to the customer support they're top notch! What do you dislike about Via? No dislikes from our experience. Highly recommend VIA to anyone using SMS as part of their marketing strategy. What problems is Via solving and how is that benefiting you? VIA is a MASSIVE part of our marketing strategy. Keeping customers and staying relevant is so important in our Industry and VIA has allowed us to excel.

"Excellent and easy to use platform!"

What do you like best about Via? I love that we are able to schedule SMS messages, it makes planning easy! What do you dislike about Via? The design options are limited, but still enough that it is easy to use and understand. What problems is Via solving and how is that benefiting you? They assist with how to best reach the consumer. This in turn has equalled profits for us and we are creating better practices!

"Best SMS Marketing Platform & Team"

What do you like best about Via? We have worked with big brand SMS Marketing Platforms, and while newer and smaller, Via has been the best to work with. They are constantly updating their platform with new features to help with planning and analytics, and their team is incredibly helpful in our strategy from start to finish. We have had the privilege to work with Kate, who has consistently helped us with our strategy in relation to Via and our overall strategy. She goes above and beyond to ...

"Via has been so great to work with"

What do you like best about Via? The dedicated team to my account has always been so responsive and insightful. They are also quick to respond when I have a question or need something. What do you dislike about Via? Nothing. I have been very happy with Via What problems is Via solving and how is that benefiting you? They are making it easier to get in front of my customers and provide a way to provide fast communication to our customers

"Via has been so great to work with and it's easy to create the outgoing text."

What do you like best about Via? Via holds your hand when you first begin and helps you with each text going out. My account executive contacted me every two weeks and would even create the text for me if I were too busy or having problems. I love the ease of the software, creating text with pictures is so easy. What do you dislike about Via? The cost is a little hard for a small business, but if I'm faithful to get those text made and sent out every week it makes a difference in my profit ...

"VIA Review"

What do you like best about Via? Ease of use. The rest of this is because there's a minimum character limit. What do you dislike about Via? I dislike the cost. The rest of this is because there's a minimum character limit. What problems is Via solving and how is that benefiting you? Sending SMS, getting us revenue.

"VIA App & SMS"

What do you like best about Via? A very good medium for us to market via SMS. We have had a lot of success using SMS campaigns for new product launches and targeting specific segments. The app also always for us to have another sales channel for customers. We can send push notifications through the app to inform customers when new products are launched. Customer service and partnership with VIA have been excellent! What do you dislike about Via? VIA is still building out features and ...

"VIA App & SMS"

What do you like best about Via? A very good medium for us to market via SMS. We have had a lot of success using SMS campaigns for new product launches and targeting specific segments. The app also always for us to have another sales channel for customers. We can send push notifications through the app to inform customers when new products are launched. Customer service and partnership with VIA have been excellent! What do you dislike about Via? VIA is still building out features and ...