9.3
SpotScore
VanillaSoft Reviews in July 2026: User Ratings, Pros & Cons
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VanillaSoft Reviews & Ratings
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Spotsaas Editor’s POV
VanillaSoft is built for high-volume outbound calling. The platform excels at time-zone-aware dialing and calendar integration, which reduces manual scheduling work. Text drip campaigns are functional and straightforward to set up. Before shortlisting, verify that the software handles your call types—users report issues with Medicare calls specifically, so test ...Read more
VanillaSoft pros and cons
Designed for volume calls, making it efficient for outbound calling needs.
User-friendly interface with easy implementation, suitable for quick team adoption and daily use.
Calender integration for scheduling and managing leads at correct time zones.
Reliable with automated correction on client info and calls, enhancing accuracy.
Limited customization options and features may be overwhelming for new users without sufficient support.
Marketplace may lack a variety of apps and connectors, limiting advanced functionalities.
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Showing 491-500 out of 551
SA
Scott Amerson
04/07/16
VanillaSoft is Essential to our Success
Our Lead Management team of 13 reps uses VanillaSoft as our primary CRM in setting appointments for a sales team of over 100 located throughout the United States. The following VanillaSoft features are keys to our success: Auto dialing with VOIP – allows us to make over 65,000 dials each month with minimal loss of production time from our reps. Quality and connection of calls are excellent. Branch Scripting- provides easy transition for our new hires to feel comfortable and prepared to ...
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DS
Deborah Slizewski
04/07/16
Fabulous Product
Vary easy product to work with from any stand point - Admin or end user. Help desk support is the Best!
S
Smith
03/28/16
Thank you Vanilla Soft! Completely Satisfied Customer!
Date of experience: March 29, 2016
N
Nadine
03/22/16
users
it's not friendly user et we haven't a use guide
K
Kathy
03/21/16
Great product, amazing Tech Support!
VanillaSoft continues to add features and capabilities to their robust offering. They have, by far, one of the best Tech Support departments that I have ever dealt with!!
C
Charles
03/21/16
Sometimes unstable and on the pricey side...
Up untill about 2 months ago, i would have given them 4-5 stars. We had a major issues with reporting that caused us to lose quite a bit of money. Took them almost 2 months to get it fixed with no particular follow up or acknowledgement of the issue. The system is often lagging. They use X lite so really you get no support if some options dont work such as IM (we have had problem with IM for the past 4 months where X lite shuts down almost every 30 min). I have to say the tech staff is ...
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A
Amanda
03/21/16
VanillaSoft sometimes forgets my password credentials.
VanillaSoft usually works fine, but every so often it doesn't communicate with Connect Me Voice, and I have to re-enter my credentials and password within certain users' profiles. Also, sometimes it has an error message that says it cannot process my request at this time. Other than that though, it seems to work very well. The only other thing I would change is the way to sort and delete duplicate leads that I have uploaded. You can delete all duplicate leads added today but you cannot pick ...
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S
Steven
03/21/16
Great Support Services
The support team has always been quick to respond to my questions via email and telephone. Everyone representative I have spoken to has expert knowledge on the product and has always been able to reach a solution quickly.
SB
Sara Bishop
03/20/16
User-friendly and friendly to users
As someone who has used other CRMs and struggled to understand how to learn the nuances, I find Vanillasoft to be very user-friendly. It's very customizeable, and you don't have to have a background in coding to learn how to get the most out of the system. On the occasions that a solution is not intuitive, the support response is invaluable. They are quick to reply and happy to help provide answers. Best of all, Vanillasoft is constantly seeking to offer more, and listens to the requests of ...
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J
JP
02/28/16
Intuitive Software for B2B Lead Generation
VanillaSoft is an intuitive to use software with the absolute best design for B2B lead generation. The software allows users to view all contacts in the corporation while targeting a specific user. In other words, agents can get both the contact-level view and the corporate view while making outbound dials. With responsive and immediate customer service via multiple channels, there is really no other cloud-based software in this class.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].