VanillaSoft Reviews in July 2026: User Ratings, Pros & Cons

Great product and support

VanillaSoft has been a great tool for our new call center. It's very user friendly and has an easy to learn GUI. The support team is quick, knowledgeable and usually able to help with issues on the spot. That said, there are some things that could be improved to enhance our experience. A centralized library for items such as result codes, scripts and documents that could be accessed across all projects would be very helpful for us. Cloning projects is great but we do make changes to new ...

Great product and support

VanillaSoft has been a great tool for our new call center. It's very user friendly and has an easy to learn GUI. The support team is quick, knowledgeable and usually able to help with issues on the spot. That said, there are some things that could be improved to enhance our experience. A centralized library for items such as result codes, scripts and documents that could be accessed across all projects would be very helpful for us. Cloning projects is great but we do make changes to new ...

OK.. lacking on call return with local presence

Date of experience: April 26, 2016

Essential to the success of our business!

In 2007, with the arrival of the DNC, we were perplexed about how to get ahead with our company. After manyattempts, that all led to a centralized server which was way too expensive to acquire and maintain for a small 25 employee telemarketing business like ours, Vanilla Soft appeared like no-brainer. They were offering a user friendly and simple platform accessible from anywhere. Their technical support in French has been invaluable for us in an almost exclusive French speaking ...

Sales Enablement vs. Sales Management

VanillaSoft, unllike any other CRM/SA I have evaluated or used, enables both managers and individual contributors to make sales. By providing the selling organization with sales resources, tools and reporting easily accessed through simple user interfaces, VanillaSoft empowers a team to make better sales calls and more of them consistently.

customer service is excellent

I recommend them highly we are never disappointed when we call with a question or to ask for help you always get a reliable and helpful person. It's nice to know you can count on your vendor to be able to make your work day a little better.

Good program, easy setup, easy learning curve

Switched from InsideSales to Vsoft, has been great especially for the $$$.

Very reliable and helpful.

Any time I need help to change something they are all very friendly and help me within minutes.

Very Slow

Freezes often and very slow

VanillaSoft is the Modern Day CRM for Sales Pros!

We been using VanillaSoft CRM for over 4 years now. The customer service continues to wow me. The management team understands our company needs and really work hard to implement new ideas that might benefit our business. They continue to innovate new processes that help our sales reps become more productive. I call this CRM the "modern day" CRM. CRM designed for sales reps not sales reporting. Often Sales CRM are very management/reports focused not prospecting and pipeline management ...