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9.3

SpotScore

VanillaSoft - Sales Engagement Software

VanillaSoft Reviews in July 2026: User Ratings, Pros & Cons

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4.4

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VanillaSoft Reviews & Ratings

4.4

Very Good

Based on 965 ratings & 551 reviews

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Rating Distribution

Excellent

(425)

Very Good

(99)

Good

(19)

Poor

(6)

Terrible

(2)

Spotsaas Editor’s POV

VanillaSoft is built for high-volume outbound calling. The platform excels at time-zone-aware dialing and calendar integration, which reduces manual scheduling work. Text drip campaigns are functional and straightforward to set up. Before shortlisting, verify that the software handles your call types—users report issues with Medicare calls specifically, so test ...Read more

VanillaSoft pros and cons

  • Designed for volume calls, making it efficient for outbound calling needs.

  • User-friendly interface with easy implementation, suitable for quick team adoption and daily use.

  • Calender integration for scheduling and managing leads at correct time zones.

  • Reliable with automated correction on client info and calls, enhancing accuracy.

  • Limited customization options and features may be overwhelming for new users without sufficient support.

  • Marketplace may lack a variety of apps and connectors, limiting advanced functionalities.

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Showing 421-430 out of 551

AU

Anonymous User

09/05/18

5 out of 5

"Very User Friendly and Admin Friendly"

What do you like best about VanillaSoft? I like that it has the ability to customize the fields but yet has a lot of standard fields and layouts that are useful across the board. Their support was great and any new features we wanted to see implemented were if it made sense across all of their user base.

PM

Paul M

08/23/18

5 out of 5

"Best feature of Vanilla Soft"

What do you like best about VanillaSoft? My favorite feature of the Vanilla Soft system is TEXT. My clients love knowing I can track all my text within their lead profile.

PM

Paul M

08/23/18

5 out of 5

"Best feature of Vanilla Soft"

What do you like best about VanillaSoft? My favorite feature of the Vanilla Soft system is TEXT. My clients love knowing I can track all my text within their lead profile.

BE

Best Education

07/26/18

5 out of 5

Amazing Staff

Working with Rachel Spencer is amazing! She always has time for you and nothing is too much hard work! Thanks for all of your help Rachel- you are amazing!

BE

Best Education

07/26/18

5 out of 5

Amazing Staff

Working with Rachel Spencer is amazing! She always has time for you and nothing is too much hard work! Thanks for all of your help Rachel- you are amazing!

JT

Jake T

06/01/18

4 out of 5

"Solid, inexpensive phonathon software"

What do you like best about VanillaSoft? VanillaSoft is easy to configure, easy to get data in and out of, and fairly simple to use. If you can read, you can be up and running with a telephone campaign within a week without paying a third party vendor for consulting or other nonsense.

AU

Anonymous User

05/31/18

3.5 out of 5

"VanillaSoft"

What do you like best about VanillaSoft? We liked the different options for being able to customize call flows What do you dislike about VanillaSoft?

CN

Casey N

05/30/18

4 out of 5

"Vanilla Soft is very user friendly"

What do you like best about VanillaSoft? I love the functionality of the platform What do you dislike about VanillaSoft?

AU

Anonymous User

05/30/18

5 out of 5

"Professional and Incredibly useful."

What do you like best about VanillaSoft? Very easy to use. Also makes calls simple and efficient. I have the ability to watch my team to see if they are working. Customer Service is the best around for questions.

JK

Jeff K

05/30/18

5 out of 5

"A Top Notch Automated Sales System"

What do you like best about VanillaSoft? Easy & intuitive interface. Vanillasoft provides all the capabilities we were looking for in a sales solution: recorded voicemail drop, email automation, and SMS. Best of all, their customer service is superb!

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].