VanillaSoft Reviews in July 2026: User Ratings, Pros & Cons

I have used Vanillasoft for over 8…

I have used Vanillasoft for over 8 years and was the perfect solution for our call center. We had so much control over the data and our reps were able to make 2X the calls they could make in other systems we tried like Salesforce or Hubspot. It was a game-changer for us and I would highly recommend. The flexibility to adjust the set up to my client's needs was key. I honestly don't know how I could have worked without it.

"Intuitive ease of use, Accountability, Mostly keeps pace"

What do you like best about VanillaSoft? Where to locate needed information is convenient. Easy to learn program as information is where you would think it would be found.

"The Sales Platform You've Been Looking For!!!!"

What do you like best about VanillaSoft? The platform is extremely reliable. We have a team of 30+ agents using VanillaSoft daily and were quickly able to systemize our sales process with this platform. Customer support was outstanding from day one and they treated us like it was their only client!

"VanillaSoft is great"

What do you like best about VanillaSoft? VanillaSoft is super easy to use and pleasing to the eye. What do you dislike about VanillaSoft?

"Vanilla Soft support"

What do you like best about VanillaSoft? Easy to reach support personnel when I have issues. There was a problem syncing VS Connect with the main application, and the technical team was able to successfully track down the right router settings to help complete the troubleshooting process.

"Navigating through the website with all options is a pleasure!"

What do you like best about VanillaSoft? It has all my information saved and it's easy to use. Calendars and call back system works very well. It also show's the different time zones that customers are in and that helps out a lot. You don't want to be calling someone too early or too late! Another great feature is tracking sales calls, leads, good or bad, and all your outcomes from each phone call. One more feature that I find is really useful is the way they track all of our calls and ...

"Effecient and Easy"

What do you like best about VanillaSoft? I love how organized the system is. It is easy to use and very helpful in organizing leads. The support department is also always available to answer questions or help with any issues. I would recomment this system to others. Everything can be tracked according to team member performance and leads to help coach team members in the right direction. I also want to add that the calls do get recorded to also help audit and monitor each call. You can also ...

"Vanilla Soft is an excellent system for appointment setting"

What do you like best about VanillaSoft? Vanilla Soft is an excellent system to manage your prospects. It is very easy to use and I like the ability to see time and date of prior calls and the notes of the conversation. New contacts and phone numbers can be added easily. It’s a great time saving tool to use for appointment setting. If an issue arises the help support staff resolves it quickly and are very courteous.

"Vanillasoft - A Great Tool for In-House Telemarketing"

What do you like best about VanillaSoft? I have been using Vanillasoft here at our company for the past two years for our in-house telemarketing team. I did use Vanillasoft at my previous employer, which was an outbound lead generation department in a call center environment. Vanillasoft ticked all the boxes for us in both environments. It was easy to set up, had great customer service and technical support and made it really easy for our telemarketers to generate leads for us seamlessly. ...

"its is a good database to store and use information once you get a chance to use it."

What do you like best about VanillaSoft? That i can rely on certain research tools in vanilla soft to accurately store and pull up my prospective appointments if I need to reopen or edit any files...It also keeps tracks on times and gives explanation of steps taken to reach the contact.