UserTesting Reviews in May 2025: User Ratings, Pros & Cons

"User-friendly, efficient testing platform"

What do you like best about UserTesting? Really easy to set up user tests, with lots of helpful question types. Great template tasks as well, very handy when splitting testing with colleagues that have less experience with testing. Very quick turn around times, and good quality videos and feedback.

"Necessary for understanding your user"

What do you like best? UserTesting has the largest user base in their panel, and they let you get really specific, so you can really narrow down to your target audience.

"Intuitive, quick, and easy way to get quick feedback"

What do you like best? Easy to design, launch, and receive results What do you dislike?

"Quick feedback and product iteration"

What do you like best? We are able to have truely agile product development with User Testing because of their quick filling and creation of tests. The templates are great places to start any sort of test, and we are able to iterate on our product ideas incredibly quickly.

"An awesome tool to learn from them about all sorts of things, not just usability"

What do you like best? The range of the users we can reach out to and the ability to learn about their values and beliefs, not just find out if we have put buttons in the right place.

"User-friendly, efficient testing platform"

What do you like best? Really easy to set up user tests, with lots of helpful question types. Great template tasks as well, very handy when splitting testing with colleagues that have less experience with testing. Very quick turn around times, and good quality videos and feedback.

"A valuable tool for any QA team."

What do you like best about UserTesting? Constantly developing and testing customer experience is an absolute must for any eCommerce business - and UserTesting is the first tool that we use for this.

"Usertesting Has Transformed the Way We Think About Consumer Feedback"

What do you like best? Implementing UserTesting has helped us encourage a consumer-centric mindset as we develop our marketing messaging. Our stakeholders now ask to test their questions through UserTesting, as they know that feedback will be provided quickly and will keep the project on track. UserTesting's platform is intuitive and offers templates that make gathering feedback a breeze. There are plenty of participants, and tests tend to be fully complete within a couple hours. Analysis ...

"User Testing review"

What do you like best? Quick and easy access to real product feedback; videos of people using our product; easy test set up; great features to take notes or create clips from recordings; ability to follow up with user testers afterwards

"Big fan!"

What do you like best about UserTesting? I'm a big fan of using the platform! The ability to capture quick feedback from our target customers couldn't be easier or quicker. You can launch and complete a study in a single day. Or, if you're like me, you can launch a study on a Friday afternoon (while sipping your favorite beverage), and review all the responses on Monday morning (while sipping your favorite coffee). Share the videos with colleagues, or export the results and share with the ...