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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in May 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 971-980 out of 1263

AU

Anonymous User

03/27/20

5 out of 5

"Necessary for understanding your user"

What do you like best about UserTesting? UserTesting has the largest user base in their panel, and they let you get really specific, so you can really narrow down to your target audience.

PH

Peter H

03/27/20

5 out of 5

"UT Review"

What do you like best about UserTesting? 1. access to wide array of users 2. templates for tests

IC

Internal Consultant in Information Technology and Services

03/27/20

5 out of 5

"An awesome tool to learn from them about all sorts of things, not just usability"

What do you like best? The range of the users we can reach out to and the ability to learn about their values and beliefs, not just find out if we have put buttons in the right place.

KH

Kerstin H

03/27/20

5 out of 5

"Love UserTesting!"

What do you like best about UserTesting? Being at a startup, things move really quickly and I need research results fast! UserTesting allows me to run research studies end-end within a week and provide valuable feedback to my team!

BH

Ben H

03/27/20

5 out of 5

"Best customer feedback tool I've used."

What do you like best about UserTesting? There are two things that really make UT stand out over other platforms I've used. 1. The speed at which you get feedback (I've never had a test take more than a couple hours).

PF

Pierre F

03/27/20

5 out of 5

"UserTesting is an indispensable tool to any good UX Designer :)"

What do you like best about UserTesting? It allows to setup a test, get result, analyse them and act on them extremely fast. If you were to do real world lab test the process would take weeks, here it usually takes me a day from test ideation to analysis.

AU

Anonymous User

03/27/20

5 out of 5

"Easy and Fast User Testing"

What do you like best about UserTesting? The most helpful aspect of the UserTesting is being able to choose the demographic you want to target. You can get down to really precise details about it and they help you find them. Also, I usually get a response to my test within hours which helps us move relatively fast with decisions.

AI

Administrator in Fund-Raising

03/27/20

5 out of 5

"Couldn't work without it"

What do you like best? The best feature by far is just being able to recruit my target audience within minutes. The time and effort it saves is invaluable.

UI

User in Consumer Goods

03/27/20

5 out of 5

"Overall great experience with opportunity to be better with more interactive help and screening."

What do you like best? Easy to get started and run a test quickly with high confidence that we'll get back actionable results.

AU

Anonymous User

03/27/20

4.5 out of 5

"Still the gold standard"

What do you like best about UserTesting? UserTesting has a large pool of qualified participants so I can get answers quickly. What do you dislike about UserTesting?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].