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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in May 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 931-940 out of 1263

UI

User in Entertainment

03/31/20

2.5 out of 5

"I don't recommend websites to friends and colleagues."

What do you like best? Quickly accessing customers feedback for web and mobile prototypes.

IA

Industry Analyst / Tech Writer in Computer Software

03/31/20

1.5 out of 5

"I had several reviewers not even know what prototyping software was"

What do you like best? it’s very quick in giving responses and customer support. What do you dislike?

AI

Administrator in Health, Wellness and Fitness

03/31/20

1.5 out of 5

"It was good - then it got expensive."

What do you like best? I like the platform for the user testing. Easy to use. What do you dislike?

AU

Anonymous User

03/31/20

2 out of 5

"Powerful synthesis, but an overall clunky experience"

What do you like best about UserTesting? The synthesis tools are good for looking at research holistically across clicks and replies. I also appreciate watching videos and the ease of creating, sharing, and stringing together video clips.

AU

Anonymous User

03/31/20

1.5 out of 5

"It was good - then it got expensive."

What do you like best about UserTesting? I like the platform for the user testing. Easy to use. What do you dislike about UserTesting?

AU

Anonymous User

03/31/20

1.5 out of 5

"I had several reviewers not even know what prototyping software was"

What do you like best about UserTesting? it’s very quick in giving responses and customer support. What do you dislike about UserTesting?

UI

User in Design

03/31/20

2 out of 5

"Powerful synthesis, but an overall clunky experience"

What do you like best? The synthesis tools are good for looking at research holistically across clicks and replies. I also appreciate watching videos and the ease of creating, sharing, and stringing together video clips.

AU

Anonymous User

03/31/20

2 out of 5

"Powerful synthesis, but an overall clunky experience"

What do you like best about UserTesting? The synthesis tools are good for looking at research holistically across clicks and replies. I also appreciate watching videos and the ease of creating, sharing, and stringing together video clips.

AU

Anonymous User

03/31/20

1.5 out of 5

"It was good - then it got expensive."

What do you like best about UserTesting? I like the platform for the user testing. Easy to use. What do you dislike about UserTesting?

UI

User in Design

03/31/20

2 out of 5

"Powerful synthesis, but an overall clunky experience"

What do you like best? The synthesis tools are good for looking at research holistically across clicks and replies. I also appreciate watching videos and the ease of creating, sharing, and stringing together video clips.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].