UserTesting Reviews in July 2025: User Ratings, Pros & Cons

Learn to have test dont just accept…

Learn to have test dont just accept accounts for funbeen a month and no tests waste of time

Stick it out! You can make good money.

Stick it out i get at least two jobs a week!. They don't promise lots of money but just a supplement and if you aren't getting many jobs your reviews aren't good enough! aim for 5 stars! Sometimes I get a job every day because I have a consistent 5 star rating. Best month got around $200

Support Is Nonexistent

I've been a tester on UT for over 5 years. The Support Moderators were great up until a year ago. If you needed help, they responded quickly.Now you're lucky if they respond at all.

"Accurate Audience Targeting tool with Screen Activity Recording ability."

What do you like best about UserTesting? It provides accurate feedback which enable the user to identify what to change from the website since UserTesting allows the user to website like and dislike from different customers and through this its quite simple for the user to improve the website.

Meh. Only use this if you're desperate for money

It's not a scam like some people have stated: you do get paid a week after a completed test. However, it's very unreliable in the sense that you will see this message over and over again: "Unfortunately you didn't quality for this test." It's not uncommon to go through all the tests and not qualify for one. Pretty garbage experience that gives people very little incentive to invest in this website for extended periods of time. Only use this if you are absolutely desperate for any money ...

SCAM ALERT

I signed up about a week ago and this website has done nothing but waste my time. You barely qualify to take part in any of the tests without explanation of why. Have not been paid a penny and they have been gathering A LOT of free information from me by making me answer silly questions. This site is a scam and doesn't actually earn you money. I should've read the reviews before wasting my time signing up!!

Once good, now worse than useless. Work for them if you want to work for nothing while they make money from your services

I have been with UT for many years and previously found them fair and good to work for. For the past month however, they have been worse than useless. I have now done several tests for them, only to not see my test appear in payments due, and when I contact the help desk, I get no response from them - except an email asking me how well they dealt with my issue! This week, I was booked for a live test, and the vlient cancelled ONE MINUTE before the test was due - which is against the rules - ...

Terrible support team..

Terrible support team... I work for a private company and while the UT platform and panel are great the support team are truly useless. They keep giving us links to random websites for support, don't come prepared to meetings, clearly have no case management for their customers and frankly are unhelpful. This platform is expensive to run and frankly I expected better from them. We are going to look into other options now.

Very disappointing

Very disappointing. I couldn't wait to sign up and do this, as I had seen articles that say it's legit. Then, every time I checked available tests, I didn't qualify for them. I think this is just a way for someone, who knows what company, to be able to see your online activity. It's not okay to allow people to think they've found a way to make extra money, when it's really just a way to spy and use people.

Money down the drain

I've been trying to use UserTesting.com through my work. We're a financial company and security is paramount for us. This means we have to rely on their less frequently used feature of uploading an exported HTML prototype instead of relying on shared URLs. However the tools UserTesting.com say they support (inVision, Axure, Principle) don't actually work with the HTML upload option as the prototypes don't display correctly on the participant's device. We've literally spend 6+ months now on ...