UserTesting Reviews in July 2025: User Ratings, Pros & Cons

"Quick Insights"

What do you like best about UserTesting? Working with UserTesting is a great way to gain quick user insights to apply to tests, or live marketing. We are able to hone in on recipes or elements needing optimization.

"A critical tool in today's world"

What do you like best about UserTesting? Our Product and Design teams can get near instant validations from our demographics. We can theorize something and confirm or reject it by EoD!

"Easy to get quick insights to help inform directions"

What do you like best about UserTesting? I love how User Testing takes users' feedback and implements changes to the product to make it more user friendly. I feel like a valued customer! Also, it's a super quick and easy way to get questions answered to help inform decisions or next steps.

"Useful Service"

What do you like best about UserTesting? I liked that you could get real feedback on your website, and that it was usually pretty detailed as well. Being able to set your own questions that the tester would have to answer/navigate to was really helpful because in some ways you are better able to get targeted guidance rather then generic.

"Useful Service"

What do you like best about UserTesting? I liked that you could get real feedback on your website, and that it was usually pretty detailed as well. Being able to set your own questions that the tester would have to answer/navigate to was really helpful because in some ways you are better able to get targeted guidance rather then generic.

I've made a lot of jobs and never get…

I've made a lot of jobs and never get refunded. After a short time of inactivity they kicked me and all of my earnings are lost. Furthermore I get a huge amount of spam mails every day as a result of my testing online casino sites for UserTestingClub. Never again!!

I recently joined

I recently joined. I have done some answers and earn a little money. However, now they stopped sending questions. They did not reply when I send my enquiry. Not sure they are existing at all.

Go to a better-paid site with actual customer service.

Concept seems a good idea. However, tests are not well paid in comparison to other sites, ie; $60 for an hour-long interview compared to £75-£100 on other sites and market research companies. They don't seem to use your bio info to screen out tests which aren't relevant so you have to wade through many screeners. Customer assistance not present. I am quitting as did a $60 interview recently where the company said my comments were extremely helpful and my work experience was very relevant, ...

Not a scam as some have stated, but does require patience

Ignore the reviews claiming it's a scam, it really isn't. However, I have found that you end up not meeting the requirements for the majority of tests, so it does require a bit of patience.I signed up at the beginning of August 2020, and since then have successfully completed 10 tests. I've earned $100, $90 of which has already been paid to my PayPal account and the other $10 of which will be paid in a few days. Once you have completed a test, you get paid exactly 7 days (to the minute) ...

Waste of time

After passing a qualifying test video, I have received an email to complete an account and then I should be able to receive tests.The tests supposedly were coming to the portal, but from the original brief, I should only choose the tests that I qualify for. Main qualification message just stated if the test is expected to be completed on a desktop (Mac or Windows) or mobile (Android or iPhone), so that looked promising...but then the run around started. Next questions with radio buttons ...