UserTesting Reviews in June 2026: User Ratings, Pros & Cons

"Useful Service"

What do you like best about UserTesting? I liked that you could get real feedback on your website, and that it was usually pretty detailed as well. Being able to set your own questions that the tester would have to answer/navigate to was really helpful because in some ways you are better able to get targeted guidance rather then generic.

"I love usertesting.com"

What do you like best about UserTesting? The fact that I can test people and get insights about my products as well as give insights to other people. And the fact that I can just send the tests and go to bed and when I wake up I can see the results.

"Great resource for getting real user data"

What do you like best about UserTesting? I like how easy it is to set up a test and how I can customize tasks and questions to get the most data. What do you dislike about UserTesting?

"Great tool for quick research"

What do you like best about UserTesting? UserTesting is great at getting your team quick insights into your product. It excels at a fast turnaround, often times within the same day. This is great when you need to get some simple usability feedback on a prototype or on a live product.

"Highly recommend for quick user feedback and easy analysis"

What do you like best about UserTesting? The fast turn around and ability to take notes in the video and create clips. What do you dislike about UserTesting?

I've made a lot of jobs and never get…

I've made a lot of jobs and never get refunded. After a short time of inactivity they kicked me and all of my earnings are lost. Furthermore I get a huge amount of spam mails every day as a result of my testing online casino sites for UserTestingClub. Never again!!

I recently joined

I recently joined. I have done some answers and earn a little money. However, now they stopped sending questions. They did not reply when I send my enquiry. Not sure they are existing at all.

Go to a better-paid site with actual customer service.

Concept seems a good idea. However, tests are not well paid in comparison to other sites, ie; $60 for an hour-long interview compared to £75-£100 on other sites and market research companies. They don't seem to use your bio info to screen out tests which aren't relevant so you have to wade through many screeners. Customer assistance not present. I am quitting as did a $60 interview recently where the company said my comments were extremely helpful and my work experience was very relevant, ...

Waste of time

After passing a qualifying test video, I have received an email to complete an account and then I should be able to receive tests.The tests supposedly were coming to the portal, but from the original brief, I should only choose the tests that I qualify for. Main qualification message just stated if the test is expected to be completed on a desktop (Mac or Windows) or mobile (Android or iPhone), so that looked promising...but then the run around started. Next questions with radio buttons ...

Not a scam as some have stated, but does require patience

Ignore the reviews claiming it's a scam, it really isn't. However, I have found that you end up not meeting the requirements for the majority of tests, so it does require a bit of patience.I signed up at the beginning of August 2020, and since then have successfully completed 10 tests. I've earned $100, $90 of which has already been paid to my PayPal account and the other $10 of which will be paid in a few days. Once you have completed a test, you get paid exactly 7 days (to the minute) ...