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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in July 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 581-590 out of 1263

AU

Anonymous User

09/22/20

5 out of 5

"It's a super easy way to do quick research"

What do you like best about UserTesting? Easy set up, i can do everything myself, i can write notes as i watch the videos, quick snips of the videos What do you dislike about UserTesting?

AU

Anonymous User

09/22/20

5 out of 5

"I love usertesting.com"

What do you like best about UserTesting? The fact that I can test people and get insights about my products as well as give insights to other people. And the fact that I can just send the tests and go to bed and when I wake up I can see the results.

RS

Ryan S

09/22/20

5 out of 5

"Gain great insights for how users navigate and use your site"

What do you like best about UserTesting? I love that you get actual realtime feedback from real people. The time turnaround is also a plus. You're not waiting weeks on feedback. It's usually within hours.

AU

Anonymous User

09/22/20

5 out of 5

"Highly recommend for quick user feedback and easy analysis"

What do you like best about UserTesting? The fast turn around and ability to take notes in the video and create clips. What do you dislike about UserTesting?

AU

Anonymous User

09/22/20

5 out of 5

"Great resource for getting real user data"

What do you like best about UserTesting? I like how easy it is to set up a test and how I can customize tasks and questions to get the most data. What do you dislike about UserTesting?

AU

Anonymous User

09/22/20

5 out of 5

"Great tool for quick research"

What do you like best about UserTesting? UserTesting is great at getting your team quick insights into your product. It excels at a fast turnaround, often times within the same day. This is great when you need to get some simple usability feedback on a prototype or on a live product.

JD

Jai D

09/22/20

4.5 out of 5

"Very helpful for quick testing"

What do you like best about UserTesting? The enterprise account allowed me to choose people from my area (Canada) and filter for province. I liked that aspect and the fact it was so quick. I could get results very quickly. I also felt support were helpful in getting back to me when I had problems. For example, the tester didn't follow instructions or had some technical glitches. I liked that I could export the videos easily.

AU

Anonymous User

09/22/20

4.5 out of 5

"Good, quick user feedback."

What do you like best about UserTesting? Great for getting quick feedback from real people that can be screened to get focused responses. What do you dislike about UserTesting?

AU

Anonymous User

09/22/20

4.5 out of 5

"Easy way to get feedback from users, take notes, and get feedback about new features fast."

What do you like best about UserTesting? How fast the results are. They are back within 10 minutes. What do you dislike about UserTesting?

AU

Anonymous User

09/22/20

4.5 out of 5

"Quick and easy access to user groups"

What do you like best about UserTesting? Quick results for a wide range of tests that you can conduct on a certain market segment What do you dislike about UserTesting?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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