UserTesting Reviews in July 2025: User Ratings, Pros & Cons

"Phenomenal service. Helps in so many different ways"

What do you like best about UserTesting? Ability to run quick tests on the fly and see how they perform. Getting real feedback from consumers and being able to see and hear their feedback over video. Extensible to all kinds of user experience design and broader marketing scenarios. It's been particularly helpful with shop conversion questions and videos as well.

"UserTesting, quickest way to get feedback."

What do you like best about UserTesting? I like how it's easy to set up an unmoderated panel. I find that it's super helpful to get feedback on a study fairly quickly. What do you dislike about UserTesting?

"Extremely useful platform, helps get user insights FAST"

What do you like best about UserTesting? The speed at which you can gain valuable user insights - you can prepare a script, launch a test, and have insights all within a few hours. I also like the ability to target tests to specific personas - based on their demographics and the screeners, it's really easy to get exactly the type of people you want for your test.

"Great tool for all kinds of rapid testing and fast feedback"

What do you like best about UserTesting? Usertesting is an excellent tool to gain qualitative feedback on multiple experiments - from marketing messages to product design to concept comprehension. The ability to launch a test and get feedback within minutes or hours is incredible and allows us to move quickly on initiatives with higher confidence.

"User friendly and effective"

What do you like best about UserTesting? the easy interface and the great customer service What do you dislike about UserTesting?

"UserTesting is not perfect, but the interface is user friendly"

What do you like best about UserTesting? What I like the best is that User Testing has a good user-friendly dashboard; the solution we are using right now, which is certainly your competitor, has more features, but in my opinion, that brings a lot of unneeded complexity and in certain times feels hard to use.

"Great for gathering user insights"

What do you like best about UserTesting? The speed at which the tests fill in makes it really easy to gather insights. We are not only capable of validating everything easily, but most importantly, discard all the unnecessary tools and features, keeping the interface minimalistic and easy to use for anyone interested in playing guitar.

"Simple for users and researchers"

What do you like best about UserTesting? I've been able to use it as a user and as a researcher, and I found it easy to use and helpful in the research process. What do you dislike about UserTesting?

"Highly recommend!"

What do you like best about UserTesting? Fast access to users that can test your website What do you dislike about UserTesting?

"A great way to get user feedback!"

What do you like best about UserTesting? I appreciate the ease of use and response time. It is fun to see the responses flow into the tool and to watch the users participate in the study. It is really helpful to watch participants react to your product. You can also collaborate with your colleagues as you review the responses in real time. It is such a helpful and easy tool to use in your research process. We have had great success in our company using the tool.