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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in July 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 541-550 out of 1263

AU

Anonymous User

12/18/20

5 out of 5

"UserTesting is the best for unmoderated user research"

What do you like best about UserTesting? It's easy to screen and find participants, with such a large panel and I've never had a problem immediately contacting customer service.

AU

Anonymous User

12/18/20

5 out of 5

"UserTesting is the best for unmoderated user research"

What do you like best about UserTesting? It's easy to screen and find participants, with such a large panel and I've never had a problem immediately contacting customer service.

CM

Cameron M

12/18/20

4.5 out of 5

"Tech takes away (the exhausting part of) my job!"

What do you like best about UserTesting? Recruiting, setting up the recording tech, incentive payment - these parts of being a researcher typically took up way too much time - and they were the least fun part. With UserTesting, I spend way less time occupied with that. So I can focus on what is truly human, insightful, and mentally challenging about my career.

AU

Anonymous User

12/17/20

5 out of 5

"A vital part of our iterative design process"

What do you like best about UserTesting? UserTesting has proved to be an invaluable tool to help ensure that we are creating user-centered designs and experiences. We can segment their large pool of participants to test an incredibly savvy and insightful audience, with sessions available to view oftentimes in mere minutes. UserTesting has become an integral step in our iterative design process as a quick way to get quick, qualitative feedback at any stage of a design.

AU

Anonymous User

12/17/20

5 out of 5

"A vital part of our iterative design process"

What do you like best about UserTesting? UserTesting has proved to be an invaluable tool to help ensure that we are creating user-centered designs and experiences. We can segment their large pool of participants to test an incredibly savvy and insightful audience, with sessions available to view oftentimes in mere minutes. UserTesting has become an integral step in our iterative design process as a quick way to get quick, qualitative feedback at any stage of a design.

AU

Anonymous User

12/17/20

4.5 out of 5

"Powerful tool to gain quick customer insights"

What do you like best about UserTesting? UserTesting allows me to source participants quickly and easily to provide input on my research questions. The platform is flexible and I can run unmoderated or moderated benchmarking sessions, prototype reviews, and exploratory interviews. The ability to ask survey-type questions and view aggregated session metrics has allowed me to speed up research and identify potential issues more quickly. The ability to easily create highlight reels is invaluable.

AU

Anonymous User

12/17/20

4.5 out of 5

"The panel pays for itself, but lacks analysis tools in the software"

What do you like best about UserTesting? The UserTesting panel has been invaluable for doing research with more agility. I don't have to pay for additional users, and this is huge for me. I also like how quick studies can fill when I have launched a study. I can really speed the time to results because of this tool. The new tool to screen out participants from past sessions has been great. The UI is generally easy enough to use and you don't have to be an expert or be fully trained in order ...

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AR

Ali Ramadan

12/15/20

5 out of 5

Amazing to send a picture and send you…

Amazing to send a picture and send you send me your email and you are going to send them a time that I send it to you send me a text and I will let

AR

Ali Ramadan

12/15/20

5 out of 5

Amazing to send a picture and send you…

Amazing to send a picture and send you send me your email and you are going to send them a time that I send it to you send me a text and I will let

MB

malcolm bell

11/27/20

4 out of 5

Takes a while to get your rating up

Takes a while to get your rating up, but once you do you can do well. Very hard to get surveys since Covid as I suspect too many new members. You need to be quick and have a good internet speed.Also don't try lying, you'll get found out and kicked off the site. Only do surveys that you are confident you know what you are talking about

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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