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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in July 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 521-530 out of 1263

TR

Tina Richerson

01/19/21

4 out of 5

Eliminating studies

It would be nice if I studies I screened out of would not appear in the list anymore. It makes the list cluttered. Also, if I had the option to mark a study to not show anymore. For example, there was a study for Pennsylvania that I wouldn't qualify for, but it kept showing up.

TR

Tina Richerson

01/19/21

4 out of 5

Eliminating studies

It would be nice if I studies I screened out of would not appear in the list anymore. It makes the list cluttered. Also, if I had the option to mark a study to not show anymore. For example, there was a study for Pennsylvania that I wouldn't qualify for, but it kept showing up.

WS

Wendy Smith

01/19/21

3 out of 5

Slow website

The website is rather slow. It takes a while to click through each prescreen test which makes the whole process of signing up for a test too long

T

Teresa

01/19/21

2 out of 5

Hello

Hello, I have been a tester with you guys for 3 years now and I really enjoy testing websites and I appreciate the opportunity to take tests however in the last year the help from customer service has changed drastically. When I leave a test because of a technical issue, often I do not get an out reply that the problem has been registered and I do not get any reply at all about the tests and no money for the time spent. Also by not having an acknowledgment email from you, it is difficult to ...

Read more

LA

Lorien Aspey

01/19/21

2 out of 5

I haven’t been offered any tests for 2…

I haven’t been offered any tests for 2 weeks :/

OF

Olivia Forde

01/19/21

1 out of 5

Not a great experience

I never get any tests and when I fill out the SurveyMonkey forms to check for suitabiity you have to open a new tab to get back to the site. UserTesting should have people test/review their site.

RD

RJ Dela Rosa

01/19/21

1 out of 5

Shitload of time wasted

Shitload of time wasted. That's my HONEST review.

WS

Wojciech Starczewski

01/18/21

1 out of 5

barely any tests available

One week after being verified and having completed all the lessons, having had the tab open for the entirety of that week - I got only ONE test that required a VR headset connected to a mobile device, no tests later... I don't think it's worth wasting your time even hoping to get a test

SM

Susan McDonald

01/17/21

4 out of 5

In the beggining i was getting tests…

In the beggining i was getting tests sent daily to my email and i was getting paid as well about the middle of december my tests came to a stop and have not received anymore quiet happy with it but i dont understand why they stopped sending me tests..I have been earning $1 per test but read that they have $10 ones as well how do i go about getting more tests i am still interested in doing these but they are not sending them to me anymore

SM

Susan McDonald

01/17/21

4 out of 5

In the beggining i was getting tests…

In the beggining i was getting tests sent daily to my email and i was getting paid as well about the middle of december my tests came to a stop and have not received anymore quiet happy with it but i dont understand why they stopped sending me tests..I have been earning $1 per test but read that they have $10 ones as well how do i go about getting more tests i am still interested in doing these but they are not sending them to me anymore

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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