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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in July 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 451-460 out of 1263

RR

Raj Randeep Ghosh

03/17/21

3 out of 5

Dissapointed

So my review is on the basis of basically 2 things:1. My money for my completed test didnot reach me even though my paypal issue was resolved.2. The availability of tests that are suitable for me is very rare. I got only none job in all these time . I hope tests come to the user after cross checking the info they already have provided.

SS

Simardeep Singh

03/17/21

2 out of 5

I am really dissatisfied because of not getting enough studies

I am really dissatisfied because i live in india and i rarely get any studies on my account like not even 2 per month

V

Valentina

03/17/21

1 out of 5

Disappointed

I've been logged in for 2 weeks and I never really got something to test. I'm disappointed.

KR

Karen R. Ellis

03/16/21

5 out of 5

UserTesting is fun and it's simple to get started.

UserTesting has been a fun way to earn a little extra cash and it is fun. It has been fairly easy to get started and I appreciate their communication to keep things safe.

RP

Rahil Patel

03/16/21

5 out of 5

its just great company

its just great company. had really great work experiance

M

Marie

03/15/21

3 out of 5

Lots of time on screeners but interesting websites/apps to review

UserTesting has a nice platform and I've made a fair amount of money off of it. The only downside is you spend 10x the amount of time completing their automatic screeners (only for them to say "sorry this isn't a fit") as you do actually completing studies. If you're looking for a quick buck, this is not it.

RS

Remi S

03/15/21

1 out of 5

Unhelpful in correcting errors

Had an error with my email that resulted in two accounts. Messaged support asking to correct the issue, but they suspended both of my accounts and banned me from their service. Customer service never responded to my emails and the only response I got seemed to be automated. Highly disappointed with their customer service team.

B

BlueSnowflake

03/15/21

1 out of 5

Still earned no money!

Had the app for a while now and earned no money, but disappointed it’s not really student friendly! (hint: UserTesting change this, I’m sure a lot of students wouldn’t mind earning some cash on the side!!!)

S

Stacey

03/12/21

1 out of 5

Had this about a month.no tests

Had this about a month.no tests

C

Courtney

03/11/21

1 out of 5

Is anyone HOME?!?

Been emailing customer support regarding a $30 test that I participated in LIVE with moderator-- though never got paid for. I've sent 3 messages over the last 3 months, and have gotten NO RESPONSE. Not sure if anyone is "home".

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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