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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in May 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 181-190 out of 1263

J

Jennifer

10/16/22

1 out of 5

UNTRUSTWORTHY. Do Not Use UserTesting

I am giving UserTesting a 1-star rating for three reasons: 1) Reaching out to support is like talking to bots. You can't get a real, human response to your questions, especially those important ones regarding account set up and PAYMENT. 2) I complete a test, had very poor tech support on a bad UI/UX bug on their website, and they retaliated against me by not paying me for a completed test! This whole website feels like a scam, and I will report them to the BBB right after I right this ...

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AU

Anonymous User

10/14/22

5 out of 5

"Flexible tool for market research"

What do you like best about UserTesting? The platform is effective for evaluative and generative research. It has the flexibility to be used for multiple styles of research. It is also an excellent tool for democratizing research activities around a larger organization.

ZA

Zaina A

10/10/22

5 out of 5

"UT has been an invaluable resource to our team"

What do you like best about UserTesting? UT has not only made it easy to recruit participants from all over the world - they have also eliminated users not paying attention to surveys / questions etc. Users on UT are invested in helping us make the best products.

R

Ralph

10/09/22

5 out of 5

Highly recommended platform

Highly recommended platform. you help developers perfect their product so that users get the best experience... and you earn a good amount of money while doing this.

JR

Jishnu Raj R

10/07/22

5 out of 5

Usertesting is trustable

Usertesting helps in getting honest and precise feedback about websites and apps. Being a tester it has allowed me to share my experience in using various websites and apps. This helped me in improving my knowledge as well as providing these websites with useful information. It has always been a pleasure working with usertesting and am getting paid precisely for my work.

JD

Jeff Durham

10/03/22

5 out of 5

UserTesting pays well

UserTesting pays well. it is an excellent way to make extra money and on top of that, is very enjoyable. These are real companies needing real opinions - not endless surveys asking you the same questions over and over. You actually get to make a difference! Payment is always on time and without problems. I have no hesitation in recommending people give this a go. I am so glad I did!

VS

V smale

10/02/22

5 out of 5

Simply Fabulous

I’m really happy with UserTesting. It’s a good, fast and reliable service.

PP

Parker Phillips

10/02/22

5 out of 5

Awesome site!

Great site - very user-friendly. It's an easy way to earn a little bit of cash on the side and help out other companies. Have been using it for over 2 years and am pleased with their customer service and quick payment turnaround.

JS

Jordan Sanni

10/01/22

4 out of 5

I like UserTesting not just because it…

I like UserTesting not just because it gives me a decent passive income but also for the fact that I can take tests anytime I find a quiet place with any of my devices.

EA

Elisa Amaral

09/30/22

5 out of 5

UserTesting is great and trustworthy

UserTesting is a great place to give feedback on digital services and products and get paid for that, I've been providing feedback for over 2 years and my experience has been great.