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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in May 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 1091-1100 out of 1263

AU

Anonymous User

10/15/19

5 out of 5

"Quick hit user research sessions "

What do you like best about UserTesting? I def. like the ease of use and the ability to create a user test in seconds to end conversations that don't matter. At the end of the day, it's about the user.

AU

Anonymous User

10/15/19

5 out of 5

"Easy set-up, fast results, competent testers"

What do you like best about UserTesting? How fast tests are picked up once launched. What do you dislike about UserTesting?

AU

Anonymous User

10/15/19

5 out of 5

"usertesting empathy review"

What do you like best about UserTesting? the ability to test at scale - access to panel of professional users that target demographics of our users. What do you dislike about UserTesting?

SJ

starr j

10/15/19

4.5 out of 5

"Great platform for fast and meaningful insights"

What do you like best about UserTesting? The speed at which we can get feedback from real people! What do you dislike about UserTesting?

CH

Christian H

10/15/19

4.5 out of 5

"Great and easy to use"

What do you like best about UserTesting? Usertesting makes it easy to reach different research demographics, run tests quickly, and run a wide variety of tests.

CS

Carissa S

10/15/19

4.5 out of 5

"Quick results, major customer experience improvement!"

What do you like best about UserTesting? I love that tests get filled within minutes and I can begin testing users on their experience of our product immediately. I also love that the platform is so streamlined and versatile. I am able to compile my data in a variety of ways whether that is via themes and hashtags or highlight reels of the most telling moments on video.

AU

Anonymous User

10/15/19

4.5 out of 5

"UX Leader"

What do you like best about UserTesting? The product is terrific for gaining user insight necessary to help improve our digital products. What do you dislike about UserTesting?

MW

Michael W

10/15/19

4.5 out of 5

"Usertesting"

What do you like best about UserTesting? Speed of getting users to feedback so we can reiterate quickly to improve experience What do you dislike about UserTesting?

AU

Anonymous User

10/15/19

4.5 out of 5

"Valuable insights from participants help shape our products and designs"

What do you like best about UserTesting? I like being able to watch sessions and catch those light-bulb moments. When a participant says something that helps connect the dots.

AU

Anonymous User

10/15/19

4.5 out of 5

"Makes User Testing Easy "

What do you like best about UserTesting? Super quick results, access to almost any type of user you could possibly want to hear from What do you dislike about UserTesting?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].