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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in May 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 1061-1070 out of 1263

KL

Kelsey L

10/29/19

5 out of 5

"Saving time and accelerating research"

What do you like best about UserTesting? UserTesting.com allows our team to spin up a test in a few hours vs. weeks of planning and recruiting. What do you dislike about UserTesting?

DZ

Deb Z

10/29/19

5 out of 5

"Great multi-purpose insights tool"

What do you like best about UserTesting? As long as you can get budget for an account, it's a great tool for bringing rich qualitative insights to an enterprise without the lead time and headache of using a third party recruiter.

AU

Anonymous User

10/29/19

5 out of 5

"Quick and easy way to get customer insights"

What do you like best about UserTesting? I like that UserTesting allows you to quickly get in contact with users and get feedback on products or features right away

JP

Jeff P

10/29/19

5 out of 5

"User testing removes excuses for not testing"

What do you like best about UserTesting? Easy to get a test up and running quickly and get insights quickly. Also, the video review and editing. What do you dislike about UserTesting?

BL

Bowie L

10/29/19

5 out of 5

"Quick and convenient feedback"

What do you like best about UserTesting? I like the efficiency of UserTesting to get quality feedback and the note-taking feature, which makes it really easy to time stamp and pull quotes and flag key insights.

JP

Jeff P

10/29/19

5 out of 5

"User testing removes excuses for not testing"

What do you like best about UserTesting? Easy to get a test up and running quickly and get insights quickly. Also, the video review and editing. What do you dislike about UserTesting?

KL

Kelsey L

10/29/19

5 out of 5

"Saving time and accelerating research"

What do you like best about UserTesting? UserTesting.com allows our team to spin up a test in a few hours vs. weeks of planning and recruiting. What do you dislike about UserTesting?

AU

Anonymous User

10/29/19

5 out of 5

"Quick and easy way to get customer insights"

What do you like best about UserTesting? I like that UserTesting allows you to quickly get in contact with users and get feedback on products or features right away

BL

Bowie L

10/29/19

5 out of 5

"Quick and convenient feedback"

What do you like best about UserTesting? I like the efficiency of UserTesting to get quality feedback and the note-taking feature, which makes it really easy to time stamp and pull quotes and flag key insights.

DZ

Deb Z

10/29/19

5 out of 5

"Great multi-purpose insights tool"

What do you like best about UserTesting? As long as you can get budget for an account, it's a great tool for bringing rich qualitative insights to an enterprise without the lead time and headache of using a third party recruiter.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].