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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in May 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 1051-1060 out of 1263

AU

Anonymous User

11/24/19

4 out of 5

"Feedback on my experiences with the review."

What do you like best about UserTesting? I liked the ease of use experiences and navigation. What do you dislike about UserTesting?

PG

Paul G

11/24/19

4 out of 5

"UserTesting: Test utilisateur et recherche expérientielle en toute simplicité"

What do you like best about UserTesting? Cela me surprend de voir comment usertesting.com est capable de trouver des groupes d'utilisateurs très spécifiques, basés sur un ensemble de questions de filtrage. Je l'ai utilisé pour plusieurs sites Web d'entreprise et de b2b avec des utilisateurs très uniques, et j'ai pu obtenir des résultats en quelques heures ou un jour au plus longtemps.

LL

Lexie L

11/01/19

5 out of 5

"Time saving tool that removes "I feel/like" statements out of the process "

What do you like best about UserTesting? The fast turnaround on tests and the ability to easily create user empathy with the team. What do you dislike about UserTesting?

AU

Anonymous User

11/01/19

5 out of 5

"A No-Brainer "

What do you like best about UserTesting? I love how quickly user tests come back in, and how we can see their screens, and listen to their feedback. I can launch a test at 6pm, and I'll full results back before I get into the office in the morning.

AU

Anonymous User

11/01/19

5 out of 5

"A No-Brainer "

What do you like best about UserTesting? I love how quickly user tests come back in, and how we can see their screens, and listen to their feedback. I can launch a test at 6pm, and I'll full results back before I get into the office in the morning.

LL

Lexie L

11/01/19

5 out of 5

"Time saving tool that removes "I feel/like" statements out of the process "

What do you like best about UserTesting? The fast turnaround on tests and the ability to easily create user empathy with the team. What do you dislike about UserTesting?

AM

Annie M

10/31/19

4.5 out of 5

"Wonderful way to get rich feedback quickly"

What do you like best about UserTesting? I am a team of one at my company of 500+ and am always running multiple studies at once. UserTesting is an absolutely crucial tool for me to be able to get fast turnaround of user feedback that helps us make product and content decisions.

AU

Anonymous User

10/30/19

5 out of 5

"The best User Research tool I've ever used"

What do you like best about UserTesting? Instant insights from very segmented users all over the world. What do you dislike about UserTesting?

AU

Anonymous User

10/30/19

5 out of 5

"The best User Research tool I've ever used"

What do you like best about UserTesting? Instant insights from very segmented users all over the world. What do you dislike about UserTesting?

JH

Jessica H

10/29/19

5 out of 5

"Review Title"

What do you like best about UserTesting? I like the speed at which I can get insights. I like the ability to make video clips. What do you dislike about UserTesting?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].