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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in May 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 1041-1050 out of 1263

JV

Jamie V

12/19/19

5 out of 5

"Excellent tool, excellent support"

What do you like best about UserTesting? UserTesting is very easy to use. They have a wide pool of users to pull from, even with multiple screening questions. The support and community is amazing as well.

DM

Drew M

12/19/19

5 out of 5

"User Testing is the best way to digest thoughts and ideas into solutions"

What do you like best about UserTesting? I like how simple the platform is, but also how the company thoughtfully pushes its own platform to continue to make testing powerful.

AU

Anonymous User

12/19/19

5 out of 5

"Great User Research Software"

What do you like best about UserTesting? I love the ability of watching the tests over and over again, adding notes, reading notes from my coworkers, and creating new clips. The transcript feature is also really helpful! Being able to read through the transcripts saves me a lot of time!

AU

Anonymous User

12/19/19

4 out of 5

""

Recommendations to others considering UserTesting: The folks at Usertesting are very friendly. So far they have been good at addressing any issues we have had. If a test wasn't properly executed they have been good at helping me replace it.

AU

Anonymous User

12/19/19

4 out of 5

"Fast, great quality panels and very reliable!"

What do you like best about UserTesting? The quality of the panels is outstanding and reflected in the quality of the replies! The chat customer service team is also great and always available. The videos can be watched in fast speed mode etc.

AU

Anonymous User

12/19/19

4 out of 5

"Great experience using user testing!"

What do you like best about UserTesting? I like how fast and easy it is to launch quick usability testing studies in user testing. There are a ton of great resources on the site to help you set up tests, and I always find user testing's staff very quick and responsive to my questions. The quality of the participants are good too.

SG

shamraiz g

12/18/19

5 out of 5

"Fast, reflective feedback from actual users"

What do you like best about UserTesting? The ability to launch a test and get feedback relatively fast. I havent had to wait more than a few hours and this includes occasions when there were multiple screener questions. The ability to rate users so over time the quality of the feedback keeps on getting better.

SG

shamraiz g

12/18/19

5 out of 5

"Fast, reflective feedback from actual users"

What do you like best about UserTesting? The ability to launch a test and get feedback relatively fast. I havent had to wait more than a few hours and this includes occasions when there were multiple screener questions. The ability to rate users so over time the quality of the feedback keeps on getting better.

AU

Anonymous User

12/10/19

4 out of 5

"UserTesting.com is Making Usability Testing Quick and Accessible!"

What do you like best about UserTesting? I absolutely love the UserTesting panel. The turn-around for testing is so quick when you carefully screen the UserTestiung panel, and I can get answers in less than a day in some cases! I also love that it integrates with Optimal Workshop in order to get us access to card sorts and tree testing!

GR

Guendalina R

11/25/19

4 out of 5

"UserTesting le ha dado a nuestro equipo de diseño tiempo y confianza"

What do you like best about UserTesting? UserTesting es una herramienta rentable y conveniente para las pruebas de usuario. Puedo crear un plan de prueba y, en menos de una hora, recibir comentarios de los usuarios. Esto me da la información que necesito para diseñar nuevos productos y probar los que ya se han enviado. Además, UserTesting ha sido útil para la investigación competitiva.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].