UserTesting Reviews in June 2026: User Ratings, Pros & Cons

"Great User Research Software"

What do you like best about UserTesting? I love the ability of watching the tests over and over again, adding notes, reading notes from my coworkers, and creating new clips. The transcript feature is also really helpful! Being able to read through the transcripts saves me a lot of time!

"Excellent tool, excellent support"

What do you like best about UserTesting? UserTesting is very easy to use. They have a wide pool of users to pull from, even with multiple screening questions. The support and community is amazing as well.

"Couldn't meet my team's research goals without it"

What do you like best about UserTesting? I like being able to tag clips and put together powerful highlight reels. As a UX researcher, I can pull together findings, actionable insights, and user verbatims - but then a 5 second clip from usertesting.com is all the execs can talk about after the report!

"Fast, great quality panels and very reliable!"

What do you like best about UserTesting? The quality of the panels is outstanding and reflected in the quality of the replies! The chat customer service team is also great and always available. The videos can be watched in fast speed mode etc.

"User Testing is the best way to digest thoughts and ideas into solutions"

What do you like best about UserTesting? I like how simple the platform is, but also how the company thoughtfully pushes its own platform to continue to make testing powerful.

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Recommendations to others considering UserTesting: The folks at Usertesting are very friendly. So far they have been good at addressing any issues we have had. If a test wasn't properly executed they have been good at helping me replace it.

"Fast, reflective feedback from actual users"

What do you like best about UserTesting? The ability to launch a test and get feedback relatively fast. I havent had to wait more than a few hours and this includes occasions when there were multiple screener questions. The ability to rate users so over time the quality of the feedback keeps on getting better.

"Fast, reflective feedback from actual users"

What do you like best about UserTesting? The ability to launch a test and get feedback relatively fast. I havent had to wait more than a few hours and this includes occasions when there were multiple screener questions. The ability to rate users so over time the quality of the feedback keeps on getting better.

"UserTesting.com is Making Usability Testing Quick and Accessible!"

What do you like best about UserTesting? I absolutely love the UserTesting panel. The turn-around for testing is so quick when you carefully screen the UserTestiung panel, and I can get answers in less than a day in some cases! I also love that it integrates with Optimal Workshop in order to get us access to card sorts and tree testing!

"UserTesting le ha dado a nuestro equipo de diseño tiempo y confianza"

What do you like best about UserTesting? UserTesting es una herramienta rentable y conveniente para las pruebas de usuario. Puedo crear un plan de prueba y, en menos de una hora, recibir comentarios de los usuarios. Esto me da la información que necesito para diseñar nuevos productos y probar los que ya se han enviado. Además, UserTesting ha sido útil para la investigación competitiva.