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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in May 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 1011-1020 out of 1263

AU

Anonymous User

03/11/20

5 out of 5

"Makes getting quality insight easy!"

What do you like best about UserTesting? It's easy to get quality customer insight with the tools UserTesting.com enables users with. What do you dislike about UserTesting?

T

Tester

03/04/20

2 out of 5

Questionable.

Testers are forced to do a bunch of unpaid surveys in order to qualify for one test. Tests almost always take considerably longer then 20 minutes and nobody pays for overtime work. Test reviews seem to be driven by the company itself, rather then the real customers, and comments (both the positive and negative reviews) are extremely generic and nondescript. 3 star ratings do not get re-evaluated. Two similar tests done by you in the same exact way would get rated differently, one can get a ...

Read more

T

Tester

03/04/20

2 out of 5

Questionable.

Testers are forced to do a bunch of unpaid surveys in order to qualify for one test. Tests almost always take considerably longer then 20 minutes and nobody pays for overtime work. Test reviews seem to be driven by the company itself, rather then the real customers, and comments (both the positive and negative reviews) are extremely generic and nondescript. 3 star ratings do not get re-evaluated. Two similar tests done by you in the same exact way would get rated differently, one can get a ...

Read more

UI

User in Retail

02/27/20

4.5 out of 5

"A+ Experience!"

What do you like best? I receive quick results and useful feedback from consumers every time I use User Testing! It is an easy to use platform and they offer helpful customer support. This tool has definitely improved my research toolbox.

AU

Anonymous User

02/27/20

4.5 out of 5

"A+ Experience!"

What do you like best about UserTesting? I receive quick results and useful feedback from consumers every time I use User Testing! It is an easy to use platform and they offer helpful customer support. This tool has definitely improved my research toolbox.

MS

Michael Spencer

02/20/20

1 out of 5

Pathetic Con Artists

If you're site is garbage then improve it!! Don't keep sending fake reviews. Just improve. Look the more you invest into the surveyor the better you business grows. Is this a missing fact for you guys? Well here's simple, simple business ethics. Your company is garbage and you lie about the money that's involved. Let karma deal with that one.

MS

Michael Spencer

02/20/20

1 out of 5

Pathetic Con Artists

If you're site is garbage then improve it!! Don't keep sending fake reviews. Just improve. Look the more you invest into the surveyor the better you business grows. Is this a missing fact for you guys? Well here's simple, simple business ethics. Your company is garbage and you lie about the money that's involved. Let karma deal with that one.

JS

James Smith

02/15/20

1 out of 5

Two tests, no pay.

I qualified to do tests for this company and right away did the first one. Once it was completed, that was it...no confirmation email, nothing in my dashboard, I just wasted 20 minutes for nothing. I contacted Support which has yet to contact me back, that was several months ago. I got an email about another test and forgot about my last experience. I spent 20 minutes sorting cards for a prominent finance company and then at the end, I remembered that this was the company that stiffed me ...

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JS

James Smith

02/15/20

1 out of 5

Two tests, no pay.

I qualified to do tests for this company and right away did the first one. Once it was completed, that was it...no confirmation email, nothing in my dashboard, I just wasted 20 minutes for nothing. I contacted Support which has yet to contact me back, that was several months ago. I got an email about another test and forgot about my last experience. I spent 20 minutes sorting cards for a prominent finance company and then at the end, I remembered that this was the company that stiffed me ...

Read more

C

Customer

02/11/20

1 out of 5

I QUALIFIED FOR ZERO OUT OF 40 TESTS. DATA MINING .

Passed the test to qualify, then was give ZERO tests to complete out of forty that I applied to. FORTY! AVOID . Having read the previous reviews I suspect they are data mining. AVOID.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].