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9.7

Spot Score

UserTesting - UX Software

UserTesting Reviews in May 2025: User Ratings, Pros & Cons

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4.1

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UserTesting Reviews & Ratings

4.1

Very Good

Based on 2396 ratings & 1263 reviews

Rating Distribution

Excellent

(782)

Very Good

(259)

Good

(44)

Poor

(53)

Terible

(125)

Expert's Review

UserTesting is a platform that offers users the opportunity to earn extra income by providing feedback on various tests and interviews. Despite some challenges reported by users, such as biased customer reviews and occasional technical issues, UserTesting has its strengths. One of the key benefits of UserTesting is its user-friendly interface, allowing ...Read more

UserTesting pros and cons

  • Enables users to earn extra income by participating in tests and interviews.

  • User-friendly interface, making it easy to sign up and start testing.

  • Provides a platform for quick feedback and user reviews on products and services.

  • Legitimate platform that pays users as promised, offering a source of additional income.

  • Lack of adequate customer support, leading to frustration when users encounter issues.

  • Inconsistent test availability, with users sometimes needing to wait for tests they qualify for.

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Showing 1001-1010 out of 1263

AU

Anonymous User

03/27/20

4 out of 5

"It took some time to get going, but worth the effort"

What do you like best about UserTesting? There are many positive aspects to UserTesting, but the speed of getting responses to a question is my favorite benefit. It is easy to set up a survey, and responses start to flow in after about ten minutes.

AU

Anonymous User

03/27/20

3.5 out of 5

"UserTesting is really good for Usability Testing, but be cautious of "Professional Testers""

What do you like best about UserTesting? The tools for setting up a test, as well as for evaluation and note taking are really helpful. What do you dislike about UserTesting?

UI

User in Printing

03/27/20

3.5 out of 5

"A great way to do fast and accurate research - but subscriptions too costly for some companies"

What do you like best? UserTesting is amazing at empowering you to conduct research.

AU

Anonymous User

03/27/20

3.5 out of 5

"A great way to do fast and accurate research - but subscriptions too costly for some companies"

What do you like best about UserTesting? UserTesting is amazing at empowering you to conduct research. The most flexible and extensive screening options of all of the tools out there.

UI

User in Entertainment

03/27/20

3.5 out of 5

"UserTesting is really good for Usability Testing, but be cautious of "Professional Testers""

What do you like best? The tools for setting up a test, as well as for evaluation and note taking are really helpful.

AU

Anonymous User

03/27/20

3.5 out of 5

"Helpful for remote testing capabilities"

What do you like best about UserTesting? Seeing interactions and hearing oral feedback What do you dislike about UserTesting?

IC

Internal Consultant in Mechanical or Industrial Engineering

03/27/20

3.5 out of 5

"Helpful for remote testing capabilities"

What do you like best? Seeing interactions and hearing oral feedback What do you dislike?

CO

Christina Ofosu

03/26/20

1 out of 5

Class action needed for this company!!

Don’t even bother. First, you do test and they find a way to say it wasn’t up to par or their standard so they will not pay you! They come up with some poor excuse mentioning their client and how your test had background noise or it wasn’t thorough so they won’t pay you! You spend so much time trying to get qualified just to not get qualified for the test. Plenty of other companies out that are much better than usertesting.

CO

Christina Ofosu

03/26/20

1 out of 5

Class action needed for this company!!

Don’t even bother. First, you do test and they find a way to say it wasn’t up to par or their standard so they will not pay you! They come up with some poor excuse mentioning their client and how your test had background noise or it wasn’t thorough so they won’t pay you! You spend so much time trying to get qualified just to not get qualified for the test. Plenty of other companies out that are much better than usertesting.

AU

Anonymous User

03/11/20

5 out of 5

"Makes getting quality insight easy!"

What do you like best about UserTesting? It's easy to get quality customer insight with the tools UserTesting.com enables users with. What do you dislike about UserTesting?

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].