Userlytics Reviews in June 2026: User Ratings, Pros & Cons

"Great for speedy and diverse user panel"

What do you like best about Userlytics? Diverse countries, many test types avail What do you dislike about Userlytics? A bit tough to edit the test at times, it What problems is Userlytics solving and how is that benefiting you? Overall I really appreciated the platform. Great customer service.

"Userlytics Helped Establish Research Work In Our Organization"

What do you like best about Userlytics? After researching many user testing platforms in the market, Userlytics was one of the few that offered flexible ad-hoc plans. This was critical for us as an agency to have this option as we were establishing research services in our company. What do you dislike about Userlytics? The UI is a bit rudimentary and but it's only a matter of time before they redesign their interface. Until then, it functional and gets the job done. What problems is ...

"Streamlined the User Testing Process"

What do you like best about Userlytics? Userlytics takes the difficulty out of recruiting for and conducting user testing. The Userlytics team was able to target our client’s desired demographic and work with our moderator script to run with the interview process, allowing our team to focus our time on analyzing and implementing the findings. What do you dislike about Userlytics? Our client opted to get a report generated by Userlytics on the findings on the study. Although a great summary ...

"The number of users and their support is very good compared to other companies"

What do you like best about Userlytics? Because of the large number of users they have, after launching the user test, I can have the results in a few hours. I'm pleased with the prompt response. What do you dislike about Userlytics? Sometimes, the quality of the participants is poor. Specifically. ・They don't proceed with the research according to the task. ・They do not speak while browsing the site. ・They just give general opinions and don't express their own specific opinions. ・They ...

So far so great

I have had a great experience with Userlytics so far. I got my first test yesterday and had some struggles navigating through the process. I sent Userlytics an email with some questions about my test and they were very prompt and courteous in getting back to me. I’m not quite sure why there are negative reviews, so far so great.

"Great Software and Great Support"

What do you like best about Userlytics? Userlytics is an excellent platform for usability testing. Their customer support is first class. What do you dislike about Userlytics? Not much to dislike about Userlytics -their questionnaire functions can be limited in terms of questionnaire logic + piped text. Albeit, seldom an issue due to the designs of the test being focused on usability of prototype rather than complex questionnaire design. What problems is Userlytics solving and how is that ...

Userlytics on top🙌🏽

I'm genuinely shocked, because when I did my first userlytics test, everything went smoothly; it's easy and enjoyable, and customer service is courteous and prompt. I received my payment in less than eight days and am pleased. I'm hoping to get some more tests in the next few days!

I'd rather call them Userlitits!

Date of experience: January 21, 2021

"One of the Best User Web Testing Services."

What do you like best about Userlytics? They make using a app on your phone to test their sites very easy to use and the desktop site is also easy to use and as a large tool. What do you dislike about Userlytics? Sometimes the testing time is a lot longer than its advertised test time. This can be frustrating with a busy schedule to also keep up with. Recommendations to others considering Userlytics: Be sure to fill out your demographics accurately to get the right testing invitations. Get ...

"Our UX Team is very happy with the tools and participants that Userlytics provides."

What do you like best about Userlytics? High quality participants, even for profiles that are difficult to find. What do you dislike about Userlytics? The beta version of the Live Conversation has been functional with minor usability issues. I would love to see some future improvements (e.g. Note taking field, transcription feature, screen sharing possibility for moderators) that would make the Live Conversation an extremely powerful tool. What problems is Userlytics solving and how is that ...