Userlytics Reviews in June 2026: User Ratings, Pros & Cons

"Excellent product, great value and an invaluable tool in our development process"

What do you like best about Userlytics? Userlytics allows us easy access to a panel of users for testing - the demographic filters are great for targetting who we need, while the ability to bring our users when required is an excellent feature. The mix between moderated and unmoderated tests is also extremely useful. The support is excellent, and the team is adept at helping us to get everything we possibly can out of the platform. The video recording and PIP display have proven invaluable ...

"Great platform and great service"

What do you like best about Userlytics? Userlytics still manage to maintain a personal service which feels quite rare nowadays with SaaS providers. Our account manager was extremely helpful and informative not only during our procurement phase but also once we were a client. We are regularly introduced to new features and invited to try them our plus our feedback is welcomed. As a user testing tool, Userlytics offers us what we need - flexibility around using a combination of our own ...

"fantastic product and product team are friendly and add value to the core product"

What do you like best about Userlytics? ease of use, fantastic product and product team are friendly and add value to the core product. What do you dislike about Userlytics? i dont really dislike anything about userlytics. i'll be using them whereever i go and usually recommend them at conferences Recommendations to others considering Userlytics: you're missing out and the insight pays for itself. What problems is Userlytics solving and how is that benefiting you? we've learnt incredible ...

"High quality platform with professional account support"

What do you like best about Userlytics? Userlytics is intuitive to use and provides us with what we need to quickly and effectively conduct usability studies. Our account rep is professional and responsive, always answering any question we may have. What do you dislike about Userlytics? The quality of participants is generally good but there are instances where you get lazy testers that end up being unhelpful to your research efforts. Recommendations to others considering ...

"Manager Digital Design and UX"

What do you like best about Userlytics? Easy to distruibute credit between team memebers. Easy to distruibute credit between team memebers. Easy to distruibute credit between team memebers.Easy to distruibute credit between team memebers. Easy to distruibute credit between team memebers. Easy to distruibute credit between team memebers.Easy to distruibute credit between team memebers. Easy to distruibute credit between team memebers. Easy to distruibute credit between team memebers What do ...

"Great service with even better customer support"

What do you like best about Userlytics? Userlytics is our go-to service for user testing, with good reason! As a small business, everyone on the team wears many hats, and we don't have a designated position for user testing. With their service, I've quickly set up user tests to get the feedback we need on our website design without issue. On top of that, the customer support is phenomenal. I've never had to wait long to hear back from our rep, Alex, and he's been able to solve every issue ...

"Great service and good software"

What do you like best about Userlytics? The best thing is definitey the customer service. Are account lead is always very quick to respond and always has the answers. What do you dislike about Userlytics? The most notbale drawback for our use cases is the inability to embed images in prompts. What problems is Userlytics solving and how is that benefiting you? As a smaller company, we don't have tge resources to find participants ourselves. Userlytics not only finds participants in our ...

"Affordable way to streamline remote research"

What do you like best about Userlytics? Userlytics is quick to set up, quickly identifies users, and delivers results and insights reasonably fast. It has made remote research a part of our company culture and driven valuable insights that have changed our product. We've used it for card sorting, user interviews, user tests, and experimental research techniques. We've tried a lot of different ways to utilize it and it is pretty flexible. I am very impressed at how Userlytics actually helps ...

"Fast solution for user interviews"

What do you like best about Userlytics? Moderated user interviews were easy to set up and conduct. The panel spots didn't fill up very quickly, but the customer service chat feature was always helpful. The reps were often friendly and offered to boost the test with their panel (Example: directly email people who fit our target audience and invite them to sign-up for our test). If I had a last minute test to conduct, I knew I could get at least a couple scheduled for the next day. What do ...

"Userlytics User Testing - awesome Customer Service"

What do you like best about Userlytics? Their Customer Service is great, all of it - account owner, operations, as well as invoicing etc. When there are issues, these are resolved super fast and in a friendly way. What do you dislike about Userlytics? Some of the testers could be more professional, and they are still a young company, so you need to reach out quite often as all the functionality hasn't reached their site yet. But I'm sure they'll get there. What problems is Userlytics ...