9.6
Spot Score
Transforming user experience, one study at a time.
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Starts from $49/User
Userlytics offers a comprehensive platform for conducting user testing, providing a powerful and easy-to-use interface that supports Testflight and Android testing. Users appreciate the ability to identify UX issues effectively and the quick availability of results. The platform's organization by teams and projects streamlines complex processes, enhancing user ...Read more
Userlytics is one of the only companies that supports Testflight and Android testing, with an easy-to-use interface and powerful functionality.
Quick and responsive assistance from the support team for setting up tests and analyzing results.
Enables gathering customer feedback 10x faster and cheaper than traditional methods, building trust with development teams.
User-friendly and intuitive platform for conducting user testing with collaboration tools and the ability to bring your own testers.
Users may face challenges with the pricing model, finding it confusing and needing reminders for credit usage and test costs.
Some users have reported occasional issues with the quality of respondents, requiring support to replace respondents.
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AU
Anonymous User
10/22/21
"Great Tool & Excellent Team to Support Your Testing Needs"
What do you like best about Userlytics? I like the fact that you can do a variety of research / testing within the tool. Everything from surveys / questionnaires to more formal usability testing. The guided text / examples provided within the tool are a great addition so that you don't have to start from scratch when developing your test questions. One of the more recent updates to the AI Transcription has made this feature quite robust, and a solid aid when analyzing data / reviewing ...
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LM
Lani Moana
10/21/21
Never use this website!!!
This company makes every excuse not to pay while taking all the data from you to make money for themselves. My test was "approved" and payment was "pending". I earned $10 and was waiting for the payment to be made. Then all the sudden they make the amount into $0 without notice and contacted me saying "Your recoding was not approved and please take the test again." If it's not approved then why did you doubled the rate for the second recording? Because you took my $10 that I already earned.
AU
Anonymous User
10/07/21
"Great User Research Platform with Awesome Customer Support"
What do you like best about Userlytics? A super easy and intuitive platform that allows me to set up my research quickly. Additionally, Userlytics has a friendly, responsive customer support/account team that answers any questions I have around functionality, navigation, and more. What do you dislike about Userlytics? Not a significant show stopper but having participants go between two separate browser tabs to read and then to complete each task can be a bit confusing for some of our ...
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TW
Tanya W
09/24/21
"Great International Usability Testing Tool"
What do you like best about Userlytics? I have been doing online user testing for over eight years and have used many different UX tools in that time. Userlytics has been my user testing tool of choice for several years now. Their site is easy to use and inexpensive compared to other similar caliber user testing tools. It is effortless to set up a test, and they are very responsive to any requests or questions I have as I create my tests. It's also nice they have a card sort feature now. ...
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DD
Deji Dixon
09/23/21
This site's Customer service is…
This site's Customer service is terrible. I constantly send emails to them but no response and they fail to pay. I also sent an email about changing my paypal email but no response. My latest test shows I have been paid. But no payment has been made to my paypal. They will just ignore you and won't respond to your emails.
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09/17/21
Scam
My test was approved, I waited 15 days, it said i was paid when I haven't been paid, I checked the email address and everything still nothing. Contacted customer support send proof of everything, told her everything she said that testers get paid every 15 days, I said I did still nothing.She said she looked into it and it says i have been paid but still didnt get paid . I tried contacting again still no answer still didn't get paid and i need the money desperately it's only 4 dollars but ...
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CO
Christina Ofosu
09/03/21
Scam
You complete a test and they make any excuse not to pay you.
AH
Angie H
09/02/21
Scam
You complete a test and they make any excuse not to pay you.
JS
John S
08/18/21
"Surpassing my expectations, highly recommend – has transformed our user data"
What do you like best about Userlytics? The ease of implementation is understated. It's so user-friendly, and the speed of results is incredible. We've really used it to our advantage is it's helping us inform our experiment pipeline and the direction we're taking our key user touchpoints. Everything is great. What do you dislike about Userlytics? If the transcription function actually worked well, this would be the best user testing platform on the planet. The transcription function has ...
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DL
Diego L
08/18/21
"Easy and comprehensive tool"
What do you like best about Userlytics? Simplicity to create tests, opportunity to pay only for tester, QA of tests from Userlytics What do you dislike about Userlytics? So far, the tool seems solid and there is nothing that I dislike What problems is Userlytics solving and how is that benefiting you? We didn't have a testing tool and we are using it. The benefit is to have insights from real usage from customers.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
