9.6
Spot Score
Userlytics Reviews in June 2026: User Ratings, Pros & Cons
Transforming user experience, one study at a time.
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Starts from $49 / User
Userlytics Reviews & Ratings
Spotsaas Editor’s POV
Userlytics offers a comprehensive platform for conducting user testing, providing a powerful and easy-to-use interface that supports Testflight and Android testing. Users appreciate the ability to identify UX issues effectively and the quick availability of results. The platform's organization by teams and projects streamlines complex processes, enhancing user ...Read more
Userlytics pros and cons
Userlytics is one of the only companies that supports Testflight and Android testing, with an easy-to-use interface and powerful functionality.
Quick and responsive assistance from the support team for setting up tests and analyzing results.
Enables gathering customer feedback 10x faster and cheaper than traditional methods, building trust with development teams.
User-friendly and intuitive platform for conducting user testing with collaboration tools and the ability to bring your own testers.
Users may face challenges with the pricing model, finding it confusing and needing reminders for credit usage and test costs.
Some users have reported occasional issues with the quality of respondents, requiring support to replace respondents.
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Showing 251-260 out of 352
JT
John Thomas
11/08/21
Very poor website with bugs
Very poor website with bugs. have gotten and passed their test for test, can't do any because it won't load and no response from their customer service for the one i did not the video couldn't load during submission. Don't bother wasting your time with this site.
AN
Amber Nease
11/02/21
Wonderful to work with
Wonderful to work with! Very responsive and straightforward on job instructions! I would love to work with them again!
AU
Anonymous User
10/26/21
"User testing and research platform with great user experience for researchers and participants."
What do you like best about Userlytics? Easy to use and intuitive interface with simple, straightforward functionality. The ability to link out the multiple prototypes within the one user test is a beneficial feature that I have not found on many/any competitor platforms. The video editing, annotation, and highlights reels features for the user testing videos are time-saving and great for analysis and presentation purposes. Customer support is very attentive and personalised. What do you ...
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AU
Anonymous User
10/22/21
"Great Tool & Excellent Team to Support Your Testing Needs"
What do you like best about Userlytics? I like the fact that you can do a variety of research / testing within the tool. Everything from surveys / questionnaires to more formal usability testing. The guided text / examples provided within the tool are a great addition so that you don't have to start from scratch when developing your test questions. One of the more recent updates to the AI Transcription has made this feature quite robust, and a solid aid when analyzing data / reviewing ...
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LM
Lani Moana
10/21/21
Never use this website!!!
This company makes every excuse not to pay while taking all the data from you to make money for themselves. My test was "approved" and payment was "pending". I earned $10 and was waiting for the payment to be made. Then all the sudden they make the amount into $0 without notice and contacted me saying "Your recoding was not approved and please take the test again." If it's not approved then why did you doubled the rate for the second recording? Because you took my $10 that I already earned.
AU
Anonymous User
10/07/21
"Great User Research Platform with Awesome Customer Support"
What do you like best about Userlytics? A super easy and intuitive platform that allows me to set up my research quickly. Additionally, Userlytics has a friendly, responsive customer support/account team that answers any questions I have around functionality, navigation, and more. What do you dislike about Userlytics? Not a significant show stopper but having participants go between two separate browser tabs to read and then to complete each task can be a bit confusing for some of our ...
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TW
Tanya W
09/24/21
"Great International Usability Testing Tool"
What do you like best about Userlytics? I have been doing online user testing for over eight years and have used many different UX tools in that time. Userlytics has been my user testing tool of choice for several years now. Their site is easy to use and inexpensive compared to other similar caliber user testing tools. It is effortless to set up a test, and they are very responsive to any requests or questions I have as I create my tests. It's also nice they have a card sort feature now. ...
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DD
Deji Dixon
09/23/21
This site's Customer service is…
This site's Customer service is terrible. I constantly send emails to them but no response and they fail to pay. I also sent an email about changing my paypal email but no response. My latest test shows I have been paid. But no payment has been made to my paypal. They will just ignore you and won't respond to your emails.
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09/17/21
Scam
My test was approved, I waited 15 days, it said i was paid when I haven't been paid, I checked the email address and everything still nothing. Contacted customer support send proof of everything, told her everything she said that testers get paid every 15 days, I said I did still nothing.She said she looked into it and it says i have been paid but still didnt get paid . I tried contacting again still no answer still didn't get paid and i need the money desperately it's only 4 dollars but ...
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CO
Christina Ofosu
09/03/21
Scam
You complete a test and they make any excuse not to pay you.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].