9.6
SpotScore
Userlytics Reviews in September 2026: User Ratings, Pros & Cons
Transforming user experience, one study at a time.
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Userlytics Reviews & Ratings
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Spotsaas Editor’s POV
Userlytics is built for remote user testing with support for TestFlight and Android apps. Before shortlisting, verify that your test scenarios fit the platform's strength: identifying specific UX friction points through recorded sessions and task completion data. The pricing model charges per test slot rather than per participant, which can add up quickly if you ...Read more
Userlytics pros and cons
Userlytics is one of the only companies that supports Testflight and Android testing, with an easy-to-use interface and strong functionality.
Quick and responsive assistance from the support team for setting up tests and analyzing results.
Enables gathering customer feedback 10x faster and cheaper than traditional methods, building trust with development teams.
User-friendly platform for conducting user testing with collaboration tools and the ability to bring your own testers.
Users may face challenges with the pricing model, finding it confusing and needing reminders for credit usage and test costs.
Some users have reported occasional issues with the quality of respondents, requiring support to replace respondents.
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Showing 201-210 out of 352
BR
Ben R
07/22/22
"Great service, platform and support"
What do you like best about Userlytics? I like the ease of the platform. There is no complicated process on how to setup a study from start to finish. I also like the level of detailed support we get. We have constantly seen communications with our account manager and their support teams answer emails in under 10 hours. I've never seen this before for any organisation. What do you dislike about Userlytics? I think some of the graphics and the colour combinations used are a little outdated ...
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A
André
06/15/22
Good side money
I've been testing for Userlytics for years and they have never missed a payment. When there are issues regarding the tests their support is always ready to help, so I just hope Userlytics keeps sending those tests my way :)
A
André
06/15/22
Good side money
I've been testing for Userlytics for years and they have never missed a payment. When there are issues regarding the tests their support is always ready to help, so I just hope Userlytics keeps sending those tests my way :)
JY
Jon Y
05/17/22
"Cost Effective Solution, Great Client Service"
What do you like best about Userlytics? The team from Soup to Nuts has been very response within the sales cycle and onboarding of my small team What do you dislike about Userlytics? They are lacking some "bells and whistles" that UZ and UT provide, that said they were highly economical in comparison What problems is Userlytics solving and how is that benefiting you? Gives us simplified recording (both video and data capture) of sessions, Sharing of clips with the team has been vital to ...
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BK
Brad K
05/17/22
"Great for User Testing"
What do you like best about Userlytics? Some of the reporting capabilities after completing a survey are great - calculating things like SUS and being able to share results. Participants seem qualified. About half the cost of our prior contracted software. What do you dislike about Userlytics? The per-participant costs model versus an unlimited participants model can limit use as there is a known cost with each test. Visually the UI is a bit unbalanced and took getting used ...
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AU
Anonymous User
05/10/22
"Amazing"
What do you like best about Userlytics? The 1-2-1 Support provided from Anna, whenever I have a question she is quick to answer and very supportive in providing advice for better question writing What do you dislike about Userlytics? The UI, when writing questions can be difficult to use Recommendations to others considering Userlytics: Make use of the 1-2-1 meetings available What problems is Userlytics solving and how is that benefiting you? Allows us to get customer feedback from people ...
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NB
Nilesh Bhojak
04/15/22
Userlytics shows paid but I did not received
Userlytics shows paid but I did not received any payments in my paypal. Can anyone help out?
CC
Chris C
04/13/22
They've always been great to me
They've always been great to me. Pay on time and customer service always gets back to me to answer questions and concerns.
CC
Chris C
04/13/22
They've always been great to me
They've always been great to me. Pay on time and customer service always gets back to me to answer questions and concerns.
N
Nathan
04/12/22
A very positive experience!
I've been testing with Userlytics for around a year now and it's been a very positive experience. I get regular tests to participate in - I focus mostly on the live conversations and whenever I've had to communicate with the team to arrange them, they've always been very helpful and responded quickly.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].