Userlytics Reviews in May 2025: User Ratings, Pros & Cons

"A complete platform to conduct User Testing"

What do you like best about Userlytics? Userlytics is one of the only companies that supports Testflight and Android testing. They have an easy to use user interface with powerful functionality. What do you dislike about Userlytics? It takes some time to get testers when you screen for specific types of users (to be expected). What problems is Userlytics solving and how is that benefiting you? We are trying to identify UX issues with our product

"Excellent User Testing Platform"

What do you like best about Userlytics? The overall experience with Userlytics has been great. The platform is easy to use, has fast candidate responses, and excellent customer service. I'd recommend this platform to anyone interested in user testing. What do you dislike about Userlytics? I wish that panel credits were shared with all users within the company. You can move them over to different accounts within the company, but it would be nice to just have a total of credits per company ...

"Quality testers and good in-platform results analysis features"

What do you like best about Userlytics? The customer service and project management was exceptional, even for our smaller test order. When test results began populating, it was clear that Userlytics had retained quality testers who didn't skimp on their responses and provided detailed commentary on our test design. The platform itself is easy to use, and we were deligted that we could link to a Figma prototype for testing. The question types could use some expansion compared to the options ...

"Userlytics for UX Research"

What do you like best about Userlytics? The CSM team and recruiting team have been extraordinary! Always super responsive and eager to help! What do you dislike about Userlytics? Userlytics is not as robust as other tools I have used. I see room for a lot of improvement, but it gets the job done! What problems is Userlytics solving and how is that benefiting you? Speaking with prospective users when I cannot talk with current users of our platform. Additionally, fast unmoderated study results.

"It is recommended for designers and researchers to conduct remote usability testing."

What do you like best about Userlytics? This is an easy-to-use usability testing platform. It is easy to design questionnaires or to embed prototypes, websites and other functions. And the function of Userlytics is just like other regular survey platforms, there are no parts to relearn. In addition, you can get not only quantitative data but also qualitative feedback and even screen recordings. These features make remote online usability testing easy than other ways. What do you dislike ...

"Smooth experience, great participant recruitment"

What do you like best about Userlytics? Userlytics worked with me to understand my target users and found great participants that gave quality feedback. The entire process ran smoothly, communication was clear and timely, and our team received valuable insights from the study. What do you dislike about Userlytics? We didn't use Userlytics internal annotation and analysis tools because we use Dovetail, and comparatively, the features offered by Userlytics were not robust. I would focus more ...

"Smooth experience, great participant recruitment"

What do you like best about Userlytics? Userlytics worked with me to understand my target users and found great participants that gave quality feedback. The entire process ran smoothly, communication was clear and timely, and our team received valuable insights from the study. What do you dislike about Userlytics? We didn't use Userlytics internal annotation and analysis tools because we use Dovetail, and comparatively, the features offered by Userlytics were not robust. I would focus more ...

"Review for Userlytics"

What do you like best about Userlytics? Simple tool to use, user-friendly; many features to help you review your test results. Support & guidance from Client Success team is great. What do you dislike about Userlytics? Some limitations: 1) you can't bring customer info from your contact list (e.g. age, tenure, products owned etc.) in the platform, you have to ask those demographics questions as part of the screener 2) If you have a multi-choice question, you can't make an option exclusive ...

"Valuable, cost effective tool on the market for unmoderated studies, but poor quality participants"

What do you like best about Userlytics? - How quickly we can get feedback on our website from unmoderated testts - How responsive & helpful Alex, our account manager, is What do you dislike about Userlytics? - Low quality participants make the feedback surface-level and frustrating to analyze Recommendations to others considering Userlytics: Always do a pilot session (1 - 2 participants) before launching the full study so you can tweak the script What problems is Userlytics solving and how ...

"Good experience"

What do you like best about Userlytics? I really like the support we receive from Userlytics, for technical issues or for doubts about the options we have using each of the research possibilities, how to organize our research teams, etc. I think this support is unbeatable and we feel they are always by our side. The platform is really useful for us and we are able to create very different campaigns for all of our different teams and products...From card sorting to 1 to 1 interviews or user ...