9.1
Spot Score
Streamline feedback collaboration and improve workflows.
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Starts from $14/Month when Billed Yearly
Userback is a powerful tool that has received high praise from users worldwide for its ease of use and array of features that streamline feedback collection and project management. Users appreciate the intuitive interface, quick integration options, and efficient feedback management capabilities. The tool's ability to capture annotations, screenshots, videos, ...Read more
Easy to use and intuitive interface for both support representatives and end users.
Seamless integration with website projects, enabling screenshot notation and user feedback.
Facilitates communication within teams and with clients, saving time and enhancing collaboration.
Customizable feedback collection with user-friendly interface, enhancing user satisfaction and product improvement.
Limited integration with some platforms like Salesforce, WordPress, and Joomla, affecting the ease of installation for some users.
Pricing concerns, especially for smaller businesses or freelancers.
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Showing 171-180 out of 180
AU
Anonymous User
11/14/16
"Userback - easy to use and easy to integrate"
What do you like best about Userback? It was great how easy it was to integrate Userback into our test site. The dashboard was easy to pick up for admins as well. Feedback from our users were pretty positive - they also found it straightfoward to leave comments as instructed by Userback's instructions. What do you dislike about Userback? We received feedback where one user would generate over 10 comments in one session - these are all displayed as separate comment boxes, which makes it less ...
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DB
Daniel B
08/30/16
"Userback easy to use and helpful during prototyping"
What do you like best about Userback? The service was easy to setup in our application and to quickly have the ability for the users to easily grab screen captures and provide feedback was extremely valuable. In what was once a painful process of reporting issues (with half of the information we needed), became a useful workflow that we could quickly act upon user feedback. What do you dislike about Userback? Had some issue with paying in Safari, but the team at Userback worked hard to ...
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DB
Daniel B
08/30/16
"Userback easy to use and helpful during prototyping"
What do you like best about Userback? The service was easy to setup in our application and to quickly have the ability for the users to easily grab screen captures and provide feedback was extremely valuable. In what was once a painful process of reporting issues (with half of the information we needed), became a useful workflow that we could quickly act upon user feedback. What do you dislike about Userback? Had some issue with paying in Safari, but the team at Userback worked hard to ...
Read more
DT
Damian T
08/18/16
"Great alternative to usersnap.com "
What do you like best about Userback? Userback offers a modern UI, simple controls, and easy integration. What do you dislike about Userback? Userback so far has little to dislike. The support team has been fast and responsive in correcting bugs or issues we found. What problems is Userback solving and how is that benefiting you? We use Userback to let our clients provide feedback on websites and web application UIs.
DT
Damian T
08/18/16
"Great alternative to usersnap.com "
What do you like best about Userback? Userback offers a modern UI, simple controls, and easy integration. What do you dislike about Userback? Userback so far has little to dislike. The support team has been fast and responsive in correcting bugs or issues we found. What problems is Userback solving and how is that benefiting you? We use Userback to let our clients provide feedback on websites and web application UIs.
AU
Anonymous User
08/18/16
"User back review "
What do you like best about Userback? Great customer support, simple integration, easy to use What do you dislike about Userback? Still relatively new so features are limited but work well What problems is Userback solving and how is that benefiting you? We use Userback to have users provide feedback for our website as they use it
AU
Anonymous User
08/18/16
"Great tool with a lot of promise"
What do you like best about Userback? We absolutely love how easy it was to integrate feedback widget into our website. We were also impressed by the fact that it just works on mobile. Overall we give the submission experience 5/5. What do you dislike about Userback? The site to manage feedback is too "basic", In our opinion it needs more features to be really helpful. We did submit some of them to Userback and were impressed on with response time. What problems is Userback solving and how ...
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AU
Anonymous User
08/18/16
"Great tool with a lot of promise"
What do you like best about Userback? We absolutely love how easy it was to integrate feedback widget into our website. We were also impressed by the fact that it just works on mobile. Overall we give the submission experience 5/5. What do you dislike about Userback? The site to manage feedback is too "basic", In our opinion it needs more features to be really helpful. We did submit some of them to Userback and were impressed on with response time. What problems is Userback solving and how ...
Read more
AU
Anonymous User
05/28/16
"This I love"
What do you like best about Userback? It's super easy to use with Chrome - many things aren't. Quick screenshots make for simpler tracking of things! What do you dislike about Userback? It's all been great so far - the service, the user friendliness. I guess it's not a very attractive system. Recommendations to others considering Userback: Don't be afraid to contact the support contact - they're fast and helpful. What problems is Userback solving and how is that benefiting you? Have to keep ...
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AU
Anonymous User
05/28/16
"This I love"
What do you like best about Userback? It's super easy to use with Chrome - many things aren't. Quick screenshots make for simpler tracking of things! What do you dislike about Userback? It's all been great so far - the service, the user friendliness. I guess it's not a very attractive system. Recommendations to others considering Userback: Don't be afraid to contact the support contact - they're fast and helpful. What problems is Userback solving and how is that benefiting you? Have to keep ...
Read more
