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9.1

SpotScore

Userback - Bug Tracking Software

Userback Reviews in September 2026: User Ratings, Pros & Cons

Streamline feedback collaboration and improve workflows.

4.8

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Starts from $14 / Month when Billed Yearly

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Userback Reviews & Ratings

4.8

Excellent

Based on 150 ratings & 180 reviews

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Rating Distribution

Excellent

(152)

Very Good

(26)

Good

(2)

Poor

(0)

Terrible

(0)

Spotsaas Editor’s POV

Userback captures feedback through annotations, screenshots, videos, and text comments. Before shortlisting, verify that its notification system works reliably for your team—some users report delays in alert delivery. Check whether the two-way integrations you need (Trello, WordPress, Jira, Slack) are included in your pricing tier, as integration availability ...Read more

Userback pros and cons

  • Easy to use interface for both support representatives and end users.

  • Integrates with website projects, enabling screenshot annotation and user feedback.

  • Facilitates communication within teams and with clients, saving time and enhancing collaboration.

  • Customizable feedback collection that improves user satisfaction and product development.

  • Limited integration with platforms like Salesforce, WordPress, and Joomla, affecting ease of installation for some users.

  • Pricing concerns, especially for smaller businesses or freelancers.

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].