Userback Reviews in May 2025: User Ratings, Pros & Cons

"Awesome feedback tool even my senior citizen clients can use!"

What do you like best about Userback? The ease of use for my clients makes it easy for me to use the feedback they sent me when I am delivering a new website or product What do you dislike about Userback? To be honest. Not much. The are really responsive to feedback also. What problems is Userback solving and how is that benefiting you? Normally you get serveral mails from clients, their employees, family members in 10s of emails. Now we have one system for all the feedback, that's it.

"Great tool for feedback"

What do you like best about Userback? It's easy to use with a lot of personalization tool. What do you dislike about Userback? Nothing in particular. The tools is great. What problems is Userback solving and how is that benefiting you? Thanks to userback the communication process with costumers is easier and i cut development time.

"Our favorite tool"

What do you like best about Userback? Userback makes the hardest part of a web development project easy. Our clients love the way they can practically draw on the screen, highlighting whatever they're not comfortable with. However, the best feature is that all these remarks go directly into our PM tool, which is a huge plus for devs and PMs as well. All in all, Userback is a rock solid tool in our arsenal. What do you dislike about Userback? We miss one particular feature only - it would be ...

"Timesaver which makes designer-customer feedbackloop a breeze"

What do you like best about Userback? It just plain works. It's easy enough to grasp for all customers I worked with and that alone is a definite pro. The tools is easy to use, even when your customer is not tech-savvy. The handling of the feedback in the backend is slick and easy to keep track of your todo lists. What do you dislike about Userback? Truly nothing to dislike really, this tool is ever evolving and the team behind it is amazing! What problems is Userback solving and how is ...

"Great app with nice features and quick support"

What do you like best about Userback? It's very easy to set up everything and start to collecting feedback from your users. That's the best way to see which aspects you should focus on to improve your app/software/project. What do you dislike about Userback? Maybe some more features could be added in the future, but I dont have any in mind right now. What problems is Userback solving and how is that benefiting you? I get feedback from my users in order to improve my project faster within ...

"Userback is awesome"

What do you like best about Userback? I love how simple the interface is and how easy it is to integrate with other platforms. What do you dislike about Userback? I wish the integrated PM system would be a little simpler to use. Its hard to work through the designs. I want each comment to be its own issue. Other times I want to add sub comments. What problems is Userback solving and how is that benefiting you? user feeback

"A great efficiency tool for web page building"

What do you like best about Userback? The screen capture & notation features are robust. It's very easy to collect feedback, respond, complete requests and close tickets. It provides a very professional appearance to our clients. What do you dislike about Userback? There is very little to dislike. Sometimes the screen capture can be glitchy if the page itself has some loading issues but that is common with with webpage screen capture software and really not the software's fault. Also the ...

"Userback is AMAZING!"

What do you like best about Userback? Such an awesome way to visually collect feedback for websites & designs. What do you dislike about Userback? There isn't much I dislike as they've changed the things i didn't already. What problems is Userback solving and how is that benefiting you? Easily collecting screenshot feedback on visual designs on websites and apps.

"Simple, Automated awesomeness."

What do you like best about Userback? The ability to integrate with tools we use to capture and make actionable all feedback requests. What do you dislike about Userback? Not a lot - very, very close to perfect app. Recommendations to others considering Userback: A near-perfect app with a strong, thoughtful delivery against their roadmap. These guys do it right. What problems is Userback solving and how is that benefiting you? Capturing feedback for site design & development from clients.

"Easy to use but still very sophisticated feedback tool for websites"

What do you like best about Userback? The simple UI which is self explanatory to untrained users and the many possibilities to give different kinds of feedback quickly. Also the backend system for receiving and processing feedback, including the notification system is absolutely amazing. What do you dislike about Userback? To be honest, I cannot think of a single thing to dislike. Userback does 1 thing, but it does it so good and easy that I wouldn't know what to improve. Recommendations to ...