Userback Reviews in May 2025: User Ratings, Pros & Cons

"Best visual feedback tool for any kind of design projects!"

What do you like best about Userback? - Ease of use (intuitive) - Consistent feature updates - Feedback tools ideal for any kind of design projects (print, digital and web design) - You can submit comments, annotations, approval options, multiple pages to track project revisions - Customer service is also responsive What do you dislike about Userback? Live feedback not available at the moment (example live comments/annotations) Recommendations to others considering Userback: With constant ...

"The power of feedback!"

What do you like best about Userback? When working with clients it's vital to have a clean UX and simple interaction. With Userback every new project evolves quickly and in a timely manner. It's really easy to use with Wordpress sites, which are the bulk of my projects. I'm currently finding new uses for its feedback functions besides productions sites, like sketching up Landing pages for specific purposes. What do you dislike about Userback? To be honest I believe Userback delivers what is ...

"Great tool to gather feedback"

What do you like best about Userback? This is an easy to use online tool to gather feedback from multiple users. My team focuses on UX Design and most prototyping tools have a way to gather feedback from reviewers, however userback allows us to upload any images, screenshots or PDFs and get feedback. There is no learning curve for clients because it is easy and intuitive to use. What do you dislike about Userback? I don't have any issues at this time - it has worked well for ...

"Great and versatile feedback product"

What do you like best about Userback? The more it progress, the more features they add... At the beginning, it was only for web sites and was not always that evident to use for clients... Now, they have added support to comment on images and PDFs (and more is coming). Also, they have improved their user interface so it's easier (and they provide a tutorial video if that is not enough). Also, not only can you use it to get clients feedback while you develop (my main use case), but you can ...

"Easy to use but still very sophisticated feedback tool for websites"

What do you like best about Userback? The simple UI which is self explanatory to untrained users and the many possibilities to give different kinds of feedback quickly. Also the backend system for receiving and processing feedback, including the notification system is absolutely amazing. What do you dislike about Userback? To be honest, I cannot think of a single thing to dislike. Userback does 1 thing, but it does it so good and easy that I wouldn't know what to improve. Recommendations to ...

"Really solid and always improving"

What do you like best about Userback? I love that they are continually improving. It's a really solid and easy system to use What do you dislike about Userback? Having to configure the setting for each new project, but that's kind of unavoidable What problems is Userback solving and how is that benefiting you? A replacement fro TrackDuck which got absorbed by Invision.

"Really solid and always improving"

What do you like best about Userback? I love that they are continually improving. It's a really solid and easy system to use What do you dislike about Userback? Having to configure the setting for each new project, but that's kind of unavoidable What problems is Userback solving and how is that benefiting you? A replacement fro TrackDuck which got absorbed by Invision.

"Awesome! This tool saves you and your clients money."

What do you like best about Userback? Great, nice Support with fast answers! Very easy Jira/Slack integration with very easy configuration steps. What do you dislike about Userback? Nothing so far. It does exactly what we use it for. What problems is Userback solving and how is that benefiting you? We use it for client feedback on early development stages, to feed the jira tickets. Just had a conversation with a client who allready loves it as well.

"Great tool at a reasonable price"

What do you like best about Userback? We moved to Userback from another tool (Usersnap) that we used for a few years. Userback is less expensive, has a better ui/ux, has better features, and more than anything actually responds to customer requests. They’ve added features upon request (very quickly) and have been very pleasant (the complete opposite of our previous tool). Unusual that you can pay less and get a lot more, but that’s been the case with Userback. What do you dislike about ...

"Shaved hours off our client review process"

What do you like best about Userback? As a small design & marketing agency, we recently signed up with Userback to gather client feedback on our design projects - including logos, flyers / print materials and website developments. Allowing the client to click on the designs / content and leave us feedback - showing you exactly what they're referring to with text, arrows, drawings on the screen, etc has changed the way we gather client feedback & make changes. They can add comments, we can ...