Userback Reviews in May 2025: User Ratings, Pros & Cons

"Couldn't Live Without Userback"

What do you like best about Userback? I love how Userback makes it easy to include our customers in their website and graphics design processes. It starts with a simple, intuitive setup, so it's up and running fast, and from there you're collaborating in a brilliantly simple, effective way. Userback makes it easy to communicate about graphics and copy changes and ideas in a simple, visual way that anyone can learn in a few minutes. It also makes it easy to track our progress on those ...

"Userback is the perfect solution for capturing feedback!"

What do you like best about Userback? Usercack is the perfect way to collect and control our user feedback for our website projects and keep it in one location. it also allows you to provide customer support at a high-end level. What do you dislike about Userback? So far so good, i can't wait for the new features that they are coming out with. Recommendations to others considering Userback: Again this is a great software for user feedback, i would recommend it! What problems is Userback ...

"Backing up your back"

What do you like best about Userback? I must say project and saas based softwares are can be very useful like this application, you can take live feedbacks and make comments on it like post-it. Got many integrations also notification system. What do you dislike about Userback? Dashboard must be very detailed power users are curious so we want more informations also some integrations are missing there must be more of them What problems is Userback solving and how is that benefiting ...

"Invaluable Tool for Capturing User Feedback"

What do you like best about Userback? Userback is invaluable to our organization. By putting the tool right into the applications that we develop, we are able to get really straight forward user feedback in addition to capturing sentiment. Even the most basic users know how to use it which frees up a lot of support staff that would otherwise be on the phone or chatting. We also use this heavily in our UAT process with clients to ensure accurate understanding of requirements. What do you ...

"Userback saves hours on receiving accurate client feedback"

What do you like best about Userback? The userback system is easy to install on any website and is even easier for my clients to use. The ability for me to easily add new clients and assign access to specific techs is awesome. The new features they have added with video and images has made it even better. What do you dislike about Userback? An easier way to hide the widget for websites that do not have a login feature like wordpress. Recommendations to others considering Userback: This ...

"Excellent Feedback tool"

What do you like best about Userback? I like the ease of use for my end clients. I send them a super brief description and video (25 seconds) on how it works and they send me plenty of feedback to get their project working. I love it. What do you dislike about Userback? Sometimes the screenshot function is a little clunky or slow. And sometimes there's a little bit of a learning curve. I do wish there was a way to save default settings, as I do the same thing every time and always have to ...

"Easy to provide feedback, even client like to use it"

What do you like best about Userback? Easy to provide feedback. I had been trying couple of feedback tool, but end up with userback due to ease of use. Client onboarding to use this is smooth and they love to use this compare to another WordPress plugin feedback tool. What do you dislike about Userback? I wish the account key installation could be easier, other than this, nothing that I can dislike about. What problems is Userback solving and how is that benefiting you? Better feedback from ...

"The Best tool to collect project feedback from clients in a few clicks"

What do you like best about Userback? Users can submit feedback on both live websites and all visual design projects (logos, UI, etc) using screenshots with annotations or videos with just a few clicks. What do you dislike about Userback? This product is the bee's knees. The product is AWESOME and the support team sends me emails about new features that make Userback even better almost every month. I wish there was a desktop version that works on all apps. What problems is Userback solving ...

"Great features that's easy to use for my clients!"

What do you like best about Userback? To get early feedback while developing. For me that work as a freelancer I constantly need to get feedback from clients. For that use case I think Userback is a perfect tool. Powerful but still simple enough to use, even for clients that isn't very tech savvy. It's also nice to see that the team behind Userback continue to work hard to improve their product even more. What do you dislike about Userback? I've tried to fins anything about Userback that I ...

"Great alternative to endless email communication"

What do you like best about Userback? Being able to give my customer a way to give me visual feedback instead of endless textblocks explaining where exactly a change is needed What do you dislike about Userback? Would be nice to allow the user to resize the box they created What problems is Userback solving and how is that benefiting you? A lot less emails from customers and faster/more efficient feedback