Updox Reviews in June 2026: User Ratings, Pros & Cons
Streamline communication in one platform.
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Updox offers custom pricing plan
Updox Reviews & Ratings
Spotsaas Editor’s POV
Updox has completely transformed how we run our practice’s communication and patient engagement. The platform centralizes everything—from secure texts and appointment reminders to document management and virtual visits—which has helped our staff stay organized and reduced patient no-shows. I especially appreciate how easy it is to integrate with our existing EMR ...Read more
Updox pros and cons
Updox provides a unified inbox that brings together emails, faxes, messages, and documents, reducing the need to switch between systems and making communication tracking significantly easier for clinical and administrative teams.
Its built-in secure messaging and telehealth capabilities ensure providers can interact with patients safely, complying with strict healthcare data privacy standards while expanding access to care.
Features like appointment reminders, digital forms, secure text, and broadcast messaging help reduce no-shows and streamline administrative work, boosting overall patient satisfaction.
Updox integrates with most major EMR platforms, allowing smoother workflows for documentation, charting, and payment processing without duplicative work or manual data transfer.
Some users have noted that customization of workflows or UI elements is limited, which can affect practices with unique administrative or communication requirements.
While user-friendly overall, teams unfamiliar with integrated platforms may require training to utilize all features efficiently, especially in smaller practices with fewer resources.
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Showing 11-20 out of 102
AU
Anonymous User
08/22/23
"Have used Updox for years"
What do you like best about Updox? Many different modules for my practice (including faxing, scanning, secure texting and emailing) which help tremendously with patient communication What do you dislike about Updox? General text with no PHI is limited to 140 characters. Very limited. What problems is Updox solving and how is that benefiting you? Easiest way to contact patients. Most prefer texts and this makes it easy to contac them
AU
Anonymous User
08/22/23
"Updox cures fax fatigue!"
What do you like best about Updox? Updox's interface and integration with our EHR (Practice Fusion) is so easy and intuitive. As a medical office, we were getting so many redundant faxes, were wastign a ton of paper, and most improtantly were wasting a ton of time getting faxes, scanning them, then moving into patient files. With Updox, one click and a fax is moved into a patient file. Makes everyone life so much easier, and we save a ton of money on paper. What do you dislike about ...
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AH
Andrew H
08/22/23
"Updox greatly improved our communication with patients and office efficiency."
What do you like best about Updox? Easy to use. Secure. The forms feature is fabulous. What do you dislike about Updox? The SMS only allows 140 characters. I wish this can be extended. Also, when patients send a form, it would be nice to be able to reply directly to it. What problems is Updox solving and how is that benefiting you? HIPAA compliant messaging. Online patient registration forms and secure communications that allow for patients to communicate with us 24/7 in a cost effective way
DC
Debra C
08/22/23
"Making the most of your time"
What do you like best about Updox? With Updox, all our incoming reports and faxes can be loaded straight into our EMR system. We use it exclusively for our faxes in and out. The patient portal makes it easier to communicate with our patients because they can send and receive messages through the Updox portal. What do you dislike about Updox? Sometimes it's a little difficult to get custmer service when you need them. You have to leave messages and sometimes that's just not convenient when ...
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LK
Leanne K
08/22/23
"Practice Manager"
What do you like best about Updox? Streamlining all of our forms for patients to fill out online. Cuts down the cost of paper supplies and printer ink significantly. What do you dislike about Updox? I haven't found any downsides to using Updox. What problems is Updox solving and how is that benefiting you? By creating all of our patient forms on Updox, we are speeding up the check in process. We are definitely more efficient in our processes.
LE
Lisa E
08/22/23
"UPDOX LOADED"
What do you like best about Updox? Updox is great! i love how we can fax, utilize our EMR all in once click! What do you dislike about Updox? id like to see check boxes on what the users can and cannot access What problems is Updox solving and how is that benefiting you? printing! updox solved that issue for us, we can have our physician sign directly on the updox. literally we can sign, fax, and pull to emr all at once. saves us a lot of time!
GC
Gaurav C
04/06/23
"software framework"
What do you like best about Updox? software infrastructure and framework is user friendly easy to handle management of data processing is fast allows remote working What do you dislike about Updox? search module should be fast software crashes while using on low speed internet What problems is Updox solving and how is that benefiting you? increase patient compliance good management of medicine time saving
VS
Venkatesh S
04/05/23
"A Good software for mainly workflow, but bit overpriced"
What do you like best about Updox? Multiple health system services are covered in one place, mainly the outer services like physicians, pharmacies, and many more covered in one place. Great place What do you dislike about Updox? There should be a consideration in pricing. Need to concentrate on the pricing model, which seems to be on the higher side, and a bit difficult for small organizations. Also, there should be a sound support system. What problems is Updox solving and how is that ...
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AU
Anonymous User
03/27/23
"Updox easy to use once work flow figured out"
What do you like best about Updox? Saving on printing the number of printed copies of the same thing that would come over on the fax machine. Like being able to save directly into the patient's chart without having to print Love the ease of faxing out from Updox What do you dislike about Updox? Downsides of Updox - Printing of documents saved to the chart from Updox is not clear. Printing is fuzzy. It would be nice if we could import to chart into existing categories already in use, Also if ...
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AU
Anonymous User
02/26/23
"Pharmout"
What do you like best about Updox? the updox system operates very consistently What do you dislike about Updox? No dislikes - the updox system operates very reliably What problems is Updox solving and how is that benefiting you? The need for documents to be electronically faxed
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].