UJET Reviews in June 2026: User Ratings, Pros & Cons

UJET the best solution for calling.

What do you like best? The most helpful thing about UJET is that is really flexible and helps you configure all the aux you will need. What do you dislike? One of the issue I dislike is that you only have access with google account you cant create a account with another email. Recommendations to others considering the product: I would suggest you to update the log in credential providing the possibility to access with another account outside than google. What problems are you ...

I love the call feature

What do you like best? The ability to make phone calls with the push of a button What do you dislike? I wish there were options on sounds that the phone ringing makes. What problems are you solving with the product? What benefits have you realized? Customer relations issues. The ease of access is nice.

Is one of the most reliable and nice-looking base to handle calls

What do you like best? The multiple ways and options are available for us agents can interact more with it and it has a really reliable way to receive a call with no issues and keep the customer with the best experience on the call with no lag or call issues. What do you dislike? The less helpful is the number of options available that actually they are not needed, maybe with fewer options or just keep the ones needed would be more than enough. Recommendations to others considering ...

The training was very well explained and a lot of my questions were answered from the webinar.

What do you like best? Understanding how to utilize the chat feature while taking a call so that information can be transmitted via SMS was awesome. What do you dislike? I didn't have any dislikes at all. I was grateful for the all of the information that was shared. What problems are you solving with the product? What benefits have you realized? Customer service issues are what I solve with UJET. The benefits to communicate, transfer and also chat with my customers and ...

Ujet is the perfect companion to our workflow with Zendesk!

What do you like best? I absolutely love how everything I need to do to handle a customer's issues is integrated seamlessly with Ujet! From being able to merge calls with tickets to being able to call someone at the drop of a hat. What do you dislike? I have been working with Ujet on Zendesk a few months now and there was only one day when the chats went down for any considerable amount of time. Recommendations to others considering the product: It is reliable, far, and has all ...

Head of Customer & Venue Support

What do you like best? It is nimble, flexible, and very easy to use from and administrative perspective. What do you dislike? The reporting is not available at your fingertips, it requires internal engineering and BI resources to properly gain access to the needed data. Recommendations to others considering the product: UJET has a very open architecture which allows for significant flexibility. The key is to insure you have adequate internal resources and bandwidth to take full ...

Ujet

What do you like best? I like how convenient it is to use ujet, easy and straight forward What do you dislike? It sometimes suddenly stops ringing or making any noise which makes it hard to realize I received a call What problems are you solving with the product? What benefits have you realized? There are many benefits and the use of ujet is helping with a lot of different business aspects

Great Work Tool

What do you like best? The ease of use and the ability to use the prompts during interactions to save time. What do you dislike? Only when the system gets stuck but a quick reboot resolves the issue. Recommendations to others considering the product: keep up good work What problems are you solving with the product? What benefits have you realized? saves lots of time, linking correspondence.

Amazing!

What do you like best? It is so far the unique kind a tool I have ever had. What do you dislike? Maybe when there is no way to filter out those options. Like putting a star on those auxes that usually being used by the agent. By that way, it would not a hassle for us as users of the product itself. What problems are you solving with the product? What benefits have you realized? Nothing so far.

awesome performance

What do you like best? fast response, add third party calls, and can put on hold the actual call, the app is very efficient when it come to making phone calls and also chatting. What do you dislike? it's ok, sometimes it has issues connecting but it depends on the internet connection probably or vpn Recommendations to others considering the product: its a great app for customer service representatives What problems are you solving with the product? What benefits have you ...