UJET Reviews in April 2025: User Ratings, Pros & Cons

Instacart customer supports agent through NexRep

What do you like best? Simple and easy to use also has shortcuts to help me when replying back to chats to customers UJET is small and it doesn't take up the entire page on the computer screen. What do you dislike? Nothing so far everything is self-explanatory I have not had any problems so far using UJET. I love the extra perks UJET ha like being able to do screenshots video recording, fingerprint recognition for employees. Recommendations to others considering the product: I ...

great experience

What do you like best? ujet has been a very helpful for my every day work What do you dislike? sometimes i get issues with the outbound calls What problems are you solving with the product? What benefits have you realized? the problem with the customers

Amazing!

What do you like best? It is so far the unique kind a tool I have ever had. What do you dislike? Maybe when there is no way to filter out those options. Like putting a star on those auxes that usually being used by the agent. By that way, it would not a hassle for us as users of the product itself. What problems are you solving with the product? What benefits have you realized? Nothing so far.

The most user-friendly tool!

What do you like best? The tool is user-friendly. It can be used by anyone. It does not require any training to utilize it at all. Those attributes of the tool make the user focus on other jobs that need to be done. What do you dislike? I could not change the size of the chat window in Zendesk. What problems are you solving with the product? What benefits have you realized? It gives you one less tool to think about. It is reliable. It makes me focus more on the customer rather ...

awesome performance

What do you like best? fast response, add third party calls, and can put on hold the actual call, the app is very efficient when it come to making phone calls and also chatting. What do you dislike? it's ok, sometimes it has issues connecting but it depends on the internet connection probably or vpn Recommendations to others considering the product: its a great app for customer service representatives What problems are you solving with the product? What benefits have you ...

Good platform

What do you like best? It is a very friendly user tool, easy and good to work with. What do you dislike? I do no t dislike anything in particularly What problems are you solving with the product? What benefits have you realized? Makes outbound calls more simple to make

Ujet is working well but sometimes it had issues about connecting to the server.

What do you like best? It gives us a convenience to communicate What do you dislike? Sometimes it encounter technical and server issues Recommendations to others considering the product: UJET can make your work easier What problems are you solving with the product? What benefits have you realized? It helps us to communicate conveniently to our customers

User friendly

What do you like best? Ujet is an user friendly app that is quite easy to maneuver. What do you dislike? Allowing multiple chats to load at once. Recommendations to others considering the product: go for it What problems are you solving with the product? What benefits have you realized? When ever working a chat, I can easily use a shortcut

Ujet has given me a job that I can do from home right now and it works well for me.

What do you like best? I like that it is organized and if I need to pull up a previous ticket it is easy to access What do you dislike? I really wish that it would run smooth for the phone calls a lot more, the chats are fine, I find myself wanting to use my phone instead of the UJET phone sometimes. Recommendations to others considering the product: Make sure You train the people getting on with the company everything about UJET, there is so much wonderful things that it ...

Awesome

What do you like best? I am able to change the aux to various status. What do you dislike? The chat box is too small. It is difficult to see so many typed messages at a time. Most typographical errors are only seen after the messages have been sent. What problems are you solving with the product? What benefits have you realized? I respond to shoppers via chat. I am also able to assist customers via phone call.