UJET Reviews in June 2026: User Ratings, Pros & Cons

The most user-friendly tool!

What do you like best? The tool is user-friendly. It can be used by anyone. It does not require any training to utilize it at all. Those attributes of the tool make the user focus on other jobs that need to be done. What do you dislike? I could not change the size of the chat window in Zendesk. What problems are you solving with the product? What benefits have you realized? It gives you one less tool to think about. It is reliable. It makes me focus more on the customer rather ...

Amazing product easy to use.

What do you like best? The Graphic user interface is really friendly. Not complicated at all. No upsides so far except that it gets stuck, and we can't refresh. What do you dislike? Ujet gets stuck, and we can’t receive the call or see who is calling, there is no way to refresh just the pop up without refreshing the whole page. Pulling out reports are a hassle it would be best if we could also just create teams not as administrators but as management. Outbound calls do not get ...

It's an awesome tool, for get in touch with the customers.

What do you like best? That it gives the opportunity for we can get in touch with the customers, with no problem What do you dislike? sometimes it gets disconnected with no reason. What problems are you solving with the product? What benefits have you realized? I Am taking care of the calls, and help solve the issues customer has.

Instacart customer supports agent through NexRep

What do you like best? Simple and easy to use also has shortcuts to help me when replying back to chats to customers UJET is small and it doesn't take up the entire page on the computer screen. What do you dislike? Nothing so far everything is self-explanatory I have not had any problems so far using UJET. I love the extra perks UJET ha like being able to do screenshots video recording, fingerprint recognition for employees. Recommendations to others considering the product: I ...

great experience

What do you like best? ujet has been a very helpful for my every day work What do you dislike? sometimes i get issues with the outbound calls What problems are you solving with the product? What benefits have you realized? the problem with the customers

Good platform

What do you like best? It is a very friendly user tool, easy and good to work with. What do you dislike? I do no t dislike anything in particularly What problems are you solving with the product? What benefits have you realized? Makes outbound calls more simple to make

Ujet is working well but sometimes it had issues about connecting to the server.

What do you like best? It gives us a convenience to communicate What do you dislike? Sometimes it encounter technical and server issues Recommendations to others considering the product: UJET can make your work easier What problems are you solving with the product? What benefits have you realized? It helps us to communicate conveniently to our customers

Ujet has given me a job that I can do from home right now and it works well for me.

What do you like best? I like that it is organized and if I need to pull up a previous ticket it is easy to access What do you dislike? I really wish that it would run smooth for the phone calls a lot more, the chats are fine, I find myself wanting to use my phone instead of the UJET phone sometimes. Recommendations to others considering the product: Make sure You train the people getting on with the company everything about UJET, there is so much wonderful things that it ...

User friendly

What do you like best? Ujet is an user friendly app that is quite easy to maneuver. What do you dislike? Allowing multiple chats to load at once. Recommendations to others considering the product: go for it What problems are you solving with the product? What benefits have you realized? When ever working a chat, I can easily use a shortcut

Very Intuitive

What do you like best? It´s very intuitive and easy to follow as you are using the tools What do you dislike? That sometimes you loose your internet connection and you get kicked out but the app doesn´t warn you that you have been logged out Recommendations to others considering the product: It doesn,t need any recommendation it is really easy to use. The only thing is that you have two different AUX status for phonecalls and other for chats, be aware of this What problems ...