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UJET - Contact Center Operations Software

UJET Reviews in June 2026: User Ratings, Pros & Cons

Revolutionizing contact centers for ultimate efficiency.

4.7

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UJET offers custom pricing plan

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UJET Reviews & Ratings

4.7

Excellent

Based on 639 ratings & 539 reviews

Rating Distribution

Excellent

(512)

Very Good

(27)

Good

(0)

Poor

(0)

Terible

(0)

Spotsaas Editor’s POV

UJET offers a comprehensive approach to contact center management with its integrated features. Its focus on scalability and efficiency makes it suitable for growing businesses.Read more

UJET pros and cons

  • Scalable solution

  • Integrated case management

  • Enhanced productivity

  • Reduced operating expenses

  • Complex setup

  • Requires training

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Showing 241-250 out of 539

AS

Ashley S

05/25/21

5 out of 5

"Recently started using UJet and I must admit, it's pretty awesome and very easy to use!"

What do you like best about UJET? It's pretty easy to use. Easy to switch between available to unavailable to break, ect. I do love that you can see your stats for the day, too! It's definitely helpful for me to see how many calls I'm taking as it helps me always strive to take more and more calls. The countdown timers are also another great and useful feature! What do you dislike about UJET? I wish you could see more in depth stats. Like weekly stats and averages. I like being able to see ...

Read more

AU

Anonymous User

05/25/21

5 out of 5

"I like UJET! Very easy to use."

What do you like best about UJET? The upsides to UJET include the ability to switch and transfer calls with ease. It also helps that calls are recorded and can sync with Kustomer, our CRM! What do you dislike about UJET? I don't like how the wrap-up time is so short! I think I can change it, but I haven't looked into it. Recommendations to others considering UJET: I advise utilizing the different statuses so you can maintain service levels. What problems is UJET solving and how is that ...

Read more

AS

Ashley S

05/25/21

5 out of 5

"Recently started using UJet and I must admit, it's pretty awesome and very easy to use!"

What do you like best about UJET? It's pretty easy to use. Easy to switch between available to unavailable to break, ect. I do love that you can see your stats for the day, too! It's definitely helpful for me to see how many calls I'm taking as it helps me always strive to take more and more calls. The countdown timers are also another great and useful feature! What do you dislike about UJET? I wish you could see more in depth stats. Like weekly stats and averages. I like being able to see ...

Read more

AU

Anonymous User

05/25/21

5 out of 5

"I like UJET! Very easy to use."

What do you like best about UJET? The upsides to UJET include the ability to switch and transfer calls with ease. It also helps that calls are recorded and can sync with Kustomer, our CRM! What do you dislike about UJET? I don't like how the wrap-up time is so short! I think I can change it, but I haven't looked into it. Recommendations to others considering UJET: I advise utilizing the different statuses so you can maintain service levels. What problems is UJET solving and how is that ...

Read more

AS

Ayanda S

05/24/21

5 out of 5

"Excellent app"

What do you like best about UJET? It has a neat and user friendly interface. That is very easy to operate. What do you dislike about UJET? Nothing so far everything works well for me What problems is UJET solving and how is that benefiting you? It's used for receiving and making calls with customers from instacart. We are then able to assist them with their query.

AS

Ayanda S

05/24/21

5 out of 5

"Excellent app"

What do you like best about UJET? It has a neat and user friendly interface. That is very easy to operate. What do you dislike about UJET? Nothing so far everything works well for me What problems is UJET solving and how is that benefiting you? It's used for receiving and making calls with customers from instacart. We are then able to assist them with their query.

QA

Qasim A

05/19/21

5 out of 5

"Ujet is the most streamlined of it's type I've ever seen. Amazing quality."

What do you like best about UJET? I like the integration of the customer information with the other programs I utilize when working. What do you dislike about UJET? I dislike not having an option to move the chat template around. A lot of notifications pop up in the lower right-hand corner of the screen (Slack). These notifications create a blind space over the chatbox which in turn slows the chat process. The ability to move the interface around the screen would be awesome. Recommendations ...

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QA

Qasim A

05/19/21

5 out of 5

"Ujet is the most streamlined of it's type I've ever seen. Amazing quality."

What do you like best about UJET? I like the integration of the customer information with the other programs I utilize when working. What do you dislike about UJET? I dislike not having an option to move the chat template around. A lot of notifications pop up in the lower right-hand corner of the screen (Slack). These notifications create a blind space over the chatbox which in turn slows the chat process. The ability to move the interface around the screen would be awesome. Recommendations ...

Read more

AU

Anonymous User

05/18/21

5 out of 5

"UJET Review"

What do you like best about UJET? The simple layout that makes for easy use What do you dislike about UJET? Dropped calls and when tickets don't populate Recommendations to others considering UJET: N/A What problems is UJET solving and how is that benefiting you? Easy access to the tickets current and previous ones

AU

Anonymous User

05/18/21

5 out of 5

"UJET platform"

What do you like best about UJET? It is so easy to use and a very quick platform. Integrates stats and many options to control the shift of the user. What do you dislike about UJET? 1 out of 10 calls have a bug on the answer button and sometimes when you click to answer the call it takes you to a screen when you have a missed call. Recommendations to others considering UJET: Great for large organizations and a great resource to help you call customers all over the world, also very stable ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

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