UJET Reviews in May 2025: User Ratings, Pros & Cons

"User friendly"

What do you like best about UJET? The reporting system is quite simple to use and allows you to manage your metrics much more appropriately. What do you dislike about UJET? When you are first introduced to Ujet application it seems complicated. We should be able to extract data by a click of a button. What problems is UJET solving and how is that benefiting you? Monitor agents live chats and extract data on an hourly basis to measure metrics

"e"

What do you like best about UJET? It is very easy to use. I find it very straightforward as I can easily transfer chats when required, ends chats or even add someone in. What do you dislike about UJET? There is nothing I dislike thus far. I am happy Recommendations to others considering UJET: None, it's not rocket science. What problems is UJET solving and how is that benefiting you? I am able to transfer chats.

"Brilliant platform for business use: managing KPI's has never been easier"

What do you like best about UJET? Its easy to extract data and then use that data to manage productivity, CSAT and chat interactions. It allows me to live monitor employees to help them in real-time. What do you dislike about UJET? There is not much that I dislike about Ujet, in fact, I love everything about it. I really enjoy using it. I know that I supposed to put in my dislikes, however there are none Recommendations to others considering UJET: Its a great platform with easy ways to ...

"simplicity"

What do you like best about UJET? Simple to use and has built-in Templates for chat agents. the fact that ujet can pop out on its own and still be utilized What do you dislike about UJET? Nothing at all. just a few day to day minor issues such as agents being kicked out of the system What problems is UJET solving and how is that benefiting you? Ujet has helped reduce AHT using the shortcuts provided

"FEEDBACK REVIEW"

What do you like best about UJET? Easy to navigate and it is a user friendly application. What do you dislike about UJET? What is least helpful with UJET is the fact that it does crash at times and that can be somehow annoying especially when you are in the middle of work. Recommendations to others considering UJET: Best work related system out there. What problems is UJET solving and how is that benefiting you? Ujet generally helps in time management and schedules

"Implementation was smooth and easy. When we have experienced issues, UJET has been responsive."

What do you like best about UJET? Responsiveness when we had issues. Support. What do you dislike about UJET? We had a lot of issues when we started.. Recommendations to others considering UJET: Do it! What problems is UJET solving and how is that benefiting you? Customizing each queue separately.

"super easy to use"

What do you like best about UJET? I love that Ujet gives you a countdown before connecting you to the customer. I also like that it lets you pick your next status before the call disconnects so you are not stuck answering the next call before you're ready. What do you dislike about UJET? I don't have anything that I don't like. What problems is UJET solving and how is that benefiting you? Ujet helps me connect with my customers over a steady line with no call drops.

"Quick, organized and reliable"

What do you like best about UJET? Reliability, easy status selection. Great layout and quick response times. All the essentials are provided on a simple window, and multiple options are adequate to professional use. What do you dislike about UJET? There's no equalizer, sometimes incoming callers may have high pitched tones or background noise, a tool to help reduce intererences, noises or treble is a must. Recommendations to others considering UJET: I would not hesitate on Ujet, tried ...

"phikos review"

What do you like best about UJET? that it shows me the que of calls still to come and makes transfering easier so many features for simple tool What do you dislike about UJET? that it glitches and has skipped calls when you have to call back acouple of times it starts skipping calls What problems is UJET solving and how is that benefiting you? how to manage my AHT it shows you on ujet

"My Ujet Experience and Review"

What do you like best about UJET? Ujet is most helpful as the calls are automatically, and you get to see them as they come through. I find Ujet easy to use, and it helps that it is part of my other working tools. Using Ujet helps me a lot in my completing my daily tasks and ensuring that I do my work both effectively and efficiently. I am confident that doing my job as Ujet helps my job become more effortless. Ujet is easy to use, and this allows me to focus more on ensuring that I provide ...