UJET Reviews in May 2025: User Ratings, Pros & Cons

"Ujet is user friendly system. For agents it simple to navigate while assisting customers"

What do you like best about UJET? Reporting and live to monitor. I really like the live dashboard view whereby I can manage my agents. I use the reporting dashboard. I have used other software and found this to be the best What do you dislike about UJET? There are times when my employees system changes from an available state to an unresponsive state. Allow trouble shooting steps. I wannna see these changes in the agent system. What problems is UJET solving and how is that benefiting ...

"Outstanding Service and Support"

What do you like best about UJET? The UJET team is extremely agile and responsive if any issues ever arise. The integrations within our CRM are great. What do you dislike about UJET? As with all companies in an ever changing landscape of services, there are some minor carrier issues which occur with some frequency. What problems is UJET solving and how is that benefiting you? Our call volumes have increased and UJET has better reliability than our prior service. This has allowed us to shift ...

"Amazing."

What do you like best about UJET? I like the fact that Its easy to use. Its a great setup thats easy to use and get around What do you dislike about UJET? I do not dislike it at all. I would recommend it to every remote company Recommendations to others considering UJET: Just follow the directions. What problems is UJET solving and how is that benefiting you? I am solving problems with customers and helping them with their orders

"UJet service is a step above the rest"

What do you like best about UJET? Our company recently moved to Ujet and so far the service that they offer has been great. The clarity of the conversation that our agents get with members has been different than other companies we have used in the past, plus they offer room to grow. Many other companies that are out there say they will support you, but Ujet has stepped up and been with us each step of the way with exceptional support that can be on call when your business needs it. What do ...

"Best experience with reporting and providing insight in detail"

What do you like best about UJET? I like that I can get the most out of the chat interactions and the activities that agents partake in such as going on break and their entire productivity. It has data that can be easily pivoted in Excel to help provide for our needs as a campaign by viewing volume of transfers per agent, CSAT scores daily, weekly and monthly to name a few. What do you dislike about UJET? Its a great platform and I don't have much bad to say however just something that they ...

"Best system"

What do you like best about UJET? Chat shortcuts and the reminders to respond to customers before chat ends What do you dislike about UJET? Sometimes it takes time to log in, and occasional system issues that log me out during work What problems is UJET solving and how is that benefiting you? the remainders to respond to my customers.

"very easy to use and very simple"

What do you like best about UJET? How the customer pops up and all the information populates What do you dislike about UJET? When it goes "unresponsive" and customers would leave the chat Recommendations to others considering UJET: n/a What problems is UJET solving and how is that benefiting you? When ujet just freezes and then goes Unresponsive. It is much faster

"awesome!"

What do you like best about UJET? easy access to log in and out. user friendly. fast and efficient What do you dislike about UJET? closing tickets that pop up again. tickets should appear with the customer's information on jet Recommendations to others considering UJET: It's a very useful app to use as an agent it summers up every detail of the customer. What problems is UJET solving and how is that benefiting you? missing orders entire order missing where is my order Fraud account moving ...

"The aux codes"

What do you like best about UJET? that is it user friendly when it comes to viewing the data What do you dislike about UJET? Nothing is missing from this product as it carries out so much information. Recommendations to others considering UJET: For the refresh button to be less than a minute What problems is UJET solving and how is that benefiting you? Checking aux codes.

"It is professional."

What do you like best about UJET? the way it is sent and appearing from my end What do you dislike about UJET? The size of the chat tool is too small and also personal break is not included. Recommendations to others considering UJET: It is so easy to workaround. What problems is UJET solving and how is that benefiting you? I have no problems