UJET Reviews in May 2025: User Ratings, Pros & Cons

"easy and user friendly"

What do you like best about UJET? The overview dashboard and the customizable filters. I also like the ability to listen to the call in real-time. It helps us monitor calls and do call calibration with the others team leads and clients. What do you dislike about UJET? That you need to plug in a microphone before you can be able to toggle your aux. For us leaders or workforce who don't really take in calls or just want to quickly check something, it's a hassle but then if we don't plugin, we ...

"Review for Ujet"

What do you like best about UJET? Reporting session, customer support and the platform itself is kinda friendly with the users, even when we have new hires in the company they feel comfortable working with it What do you dislike about UJET? The reporting tool is really friendly and helpful when it comes to measuring metrics, I have been working with it for 1 year and also it's customer service is real quick when it comes to problem-solving What problems is UJET solving and how is that ...

"Softphone"

What do you like best about UJET? Best Softphone to be use in our office its recommendable beacuse its easy to use and utilize when we are on the phone. It deserved a goo feed back. What do you dislike about UJET? no dislike at all UJEt is recommended and easy to use its friendly use for us as a cusotmer service and easy to utilize the tools. Recommendations to others considering UJET: Recommendable Softphone ever. What problems is UJET solving and how is that benefiting you? its easy to ...

"i love it"

What do you like best about UJET? it answers very quick, and it let you note the account What do you dislike about UJET? nothing at all besides the freezing part and calls dropping What problems is UJET solving and how is that benefiting you? the freezing

"U jet is very helpful and super convenient. i would recommend u jet to everybody."

What do you like best about UJET? The calling feature on u jet is very goo What do you dislike about UJET? d it lets you know if your wifif is strong and if there is ever an issue all you have to do is hit the refresh button on u jet and you are all set. What problems is UJET solving and how is that benefiting you? Problems very minimal because of my wifi though. If youre wifi is funky then it might just be a little lagged but still works.

"UJet support team rocks!"

What do you like best about UJET? U-Jet team is extremely helpful and responsive, even though some of our onboarding team was in Australia, they all made time to make sure that we had prompt and timely support. Now that we are about a year into our contract, they still have check-ins with us every couple of weeks to make sure that our systems are running smoothly and any new tools that have been implemented can be added to our team's queues. I can't rave enough about our account support ...

"Great Vibes"

What do you like best about UJET? Timer chat and calls can be done. chat and call history saved easily What do you dislike about UJET? App freezes a lot sometimes tickets need to be submitted twice What problems is UJET solving and how is that benefiting you? customer issues, responding on chat and ,making merged calls

"Exceptional"

What do you like best about UJET? Chat shortcuts to respond quicker to customers help a lot in saving time and reduces aht for out campaign What do you dislike about UJET? the closing of tickects after shift takes long. Recommendations to others considering UJET: Use this software it is efficient and fast What problems is UJET solving and how is that benefiting you? chat short cut editing for suitable answers and responses.

"Multifaceted"

What do you like best about UJET? Reporting and live to monitor. I really like the live dashboard view whereby I can manage my agents. I especially enjoy the dashboard.I have used other software and found this to be the best What do you dislike about UJET? There are times when my employees' system changes from an available state to an unresponsive state. Allow troubleshooting steps. I want to see these changes in the agent system. What problems is UJET solving and how is that benefiting ...

"Operations Teamleader Perspective"

What do you like best about UJET? Ability to assign the next aux you would like to use and the accuracy of extracting data from the tool. The raw file gives alot of insights on how we can better improve our team. What do you dislike about UJET? The "Done" button when I'm on a live call. If I accidentally click it there should be a pop-up question instead of immediately disconnecting the call. No feature to give customers the ability to provide a verbatim at the end of the ...