UberConference Reviews in June 2026: User Ratings, Pros & Cons

MIGRATED TO Dialpad Ai Meetings

Jam and Preston were great

5 stars - Jam and Preston were very helpful and solved my problem. They responded quickly, kindly, and thoroughly. 1 star - My organization's email domain was flagged as spam, it may be good to implement a check at sign-up so this doesn't happen to others. Also, I am concerned about Dialpad's choice to hide opting out of AI training in a policy that is hard to find on the site and require a manual update via email. The onboarding person for our org gave inaccurate information about the ...

Customer service from Reign was…

Customer service from Reign was exceptional

Not For Small Retail Business

Not For Small Retail Business. Dialpad is difficult to work with and will eat your time. I have lost over 8 hours trying to set up a phone.

Added costs and cannot decrease.

It shows the price is $15-27 per user per month, however, we are being billed $67 per month instead of $27. I have chatted with support multiple times and still am being billed $67 per month because of the AI.

EXTORTIONATE SMS

EXTORTIONATE SMS - Either ALL users with a mobile number have to have an unlimited SMS license for £180 per person, OR, ALL users have to be on a pay per sms basis. So if there are 100 people in your office with mobile numbers, and only 1 needs to have unlimited SMS, you need to pay 100*£180 = £18,000 EVERY YEAR!!!!!!!!!

Never respond to support requests.

I need to cancell my service as the my business is closing. No one gets back to me, the chat is always "Outside of business hours". Then says a ticket has been raised and someone will contact me. Never get contacted, nothing. Terrible company to deal with, basically stealing money from me at this point.

Great Support - Great Team

I reached out to Support hoping to close the loop on some information I'd been requesting. While this was not my first interaction with Dialpad, it was my best experience. Eugene was incredibly helpful, provided exceptional service, and ultimately solutioned my issue. Thank you!

Jeremy helped me a lot

Jeremy helped me a lot. He was familiar with the issue I was experiencing and didn't need to ask any probing questions to offer a resolution in less than five minutes. I also had a few more inquiries, and he was able to assist me with those as well.

Severo Geonzon was so rude - Ended the chat

I was talking to Severo Geonzon and he was so rude. He ended the chat in the middle when I requested a scheduled call. From the get go he was trying to end the convo, and not answering my questions. Never had this kind of rude CS experience in the recent past.

Great customer Service by Jansin!

Date of experience: June 12, 2024