Trustpilot Reviews in May 2025: User Ratings, Pros & Cons

We love Trustpilot!

What do you like best? We really enjoy using Trustpilot because it is easy to use and easy to learn! When I took over sending out review requests a year ago, I was able to learn how to use the program very quickly. I use it weekly for our reviews! I like that I can send the requests directly from the website, without clogging up my inbox. We can customize the email template going out, and reach as many people as we need to. We can see our reviews in one place which is very helpful for us. ...

We should have done this long ago..

What do you like best? I like the ability to respond to reviews, because many things that customers may take issue with, can be explained in a reasonable and rational manner that typically changes their tune and opinion. It is a fact that often times poor reviews provide an opportunity for us to shine, and demonstrate our dedication towards customer service. What do you dislike? Every so often we get a truly unfair and unwarranted review. But that is of no fault to Trustpilot, it's ...

Great Way to Collect Customer Feedback

What do you like best? The set up was easy and the reviews just seem to flow in. Most reviews are very positive but we do receive negative reviews that help us improve our service. Each review is tied to an order so we can easily address customer concerns. What do you dislike? I honestly can't think of anything. We receive reviews daily and they are easy to respond to. Recommendations to others considering the product: I'm not familiar with other review services, but Trust Pilot is ...

Simple to use, trusted platform, dependable

What do you like best? I like the ease of exporting the reviews for other purposes beyond the Trustpilot website itself. Also the ease of responding to reviews is great. Often you want to notice the lower ratings and respond asap, and Trustpilot makes that very simple to do. What do you dislike? Nothing has bothered me so far! I think anyone who has reviewed products will intuitively understand the platform when looking at reviews for their company. What problems are you solving with ...

Great way to interact with reserved clients!

What do you like best? I like that we are able to reply to our reviews to clarify any confusion and offer solutions to any issues we were not made aware of initially. What do you dislike? Nothing that I have come across so far! Recommendations to others considering the product: Try to respond to clients reviews within 3 business days if you hope to achieve some dialogue. What problems are you solving with the product? What benefits have you realized? Gives us a great chance to ...

Great ROI, Easy To Use, Knowledgeable Team

What do you like best? The ease of use, and the amazing follow up from team members! What do you dislike? I sometime receive too many emails in a week from different people within the organization but all have different tips and tricks (so it's obnoxious at times but informative so it balances out. Recommendations to others considering the product: Push reviews heavily always, the benefit of having reviews is tremendous. Put Trustpilot on your site, in your signature, on ads, ...

A solid platform for collecting reviews

What do you like best? I love how I can tag reviews. It makes it easy to keep track of the main issues as well as what we're doing the best. I also really like the email notifications-- it gives me peace of mind knowing that I am always aware of any new reviews that come in. What do you dislike? I don't like how I am not notified when a customer responds to a reply that I left on their review. It will only alert me if they update their review. Recommendations to others considering ...

Great way to share feedback from customers.

What do you like best? Trustpilot is a great way for the business to ask clients to leave feedback about using their services. Easy to invite people to leave feedback and helps us drive more traffic to our website too. It's really easy to display all of your positive feedback on your own website too. What do you dislike? Trustpilot works closely with Google to add their stars into their search results. Problem is Trustpilot don't have a clear contact at Google for when problems ...

Excellent Resource

What do you like best? I've just started working at my company and I love the ability that I am able to sift through the different types of reviews. This allows me to follow-up with customers and continue the conversation. What do you dislike? I do not dislike anything about Trustpilot. What problems are you solving with the product? What benefits have you realized? Currently, Trustpilot is assisting me and my team with a customer engagement campaign. We can't wait until it's finalized.

Great

What do you like best? The ease of use of the platform to gather reviews and publish them. What do you dislike? Some reviews from people who are not genuine customers come through however this is unavoidable on such as large platform. Recommendations to others considering the product: It's an easy to use platform which can be managed and implemented on a variety of different mediums What problems are you solving with the product? What benefits have you realized? We can see that ...