Trustpilot Reviews in May 2025: User Ratings, Pros & Cons

Easy to use platform and great service

What do you like best? Their platform makes it very easy to respond to clients and to track what is coming in. The ability to set different alerts for a 5 star review versus a 1 star helps us to route the comment to the correct person. We had one minor glitch with the notifications not coming through to us, but a quick live chat resolved the issue. What do you dislike? I have no major concerns with their product, platform, or service. There are a couple nit-picky things I could bring ...

Good Service

What do you like best? Trustpilot makes it easy to gather reviews from verified customers. What do you dislike? Trustpilot is still young, so it doesn't yet carry the same influence on consumers as other review sites. What problems are you solving with the product? What benefits have you realized? Trust and validation.

Trustpilot for Ecommerce

What do you like best? We always strive for a great customer experience and I find Trustpilot keeps us internally on our toes and accountable. It builds energy reviewing and sharing the positive reviews and elevates goals. What do you dislike? Unreasonable customers who may have not followed all the available channels concerning a potential issue. There is little protection for the seller here for unreasonable responses - while we've personally re-engage to satisfy them with a positive ...

Good review platform with expanding analytics tools

What do you like best? Trustpilot provides a useful dashboard to keep track of your ratings, impressions, the source of reviews and rating distribution. Additionally, the "Google Search" section in analytics is really useful and interesting to look through as it provides info on search impressions and clicks. What do you dislike? The survey template editor doesn't have front-end friendly drag n drop elements that could be useful in constructing a sleek email. Getting nicely looking ...

Easy to use and integrate

What do you like best? TrustPilot has a platform that is easy to navigate and has many great options for collecting reviews from customers. It's easy to integrate and set up invites in a few capacities and has been instrumental in helping our company gain reviews. What do you dislike? The review count and display does not take into account repeat customers - in our industry of financial services, customer come back for new loan products and should have their repeat reviews posted and ...

A good tool

What do you like best? Trustpilot reviews allow our students to let us know what is working and what they would like to see changed or added to our curriculum. The analytics give us a handy snapshot of the number of invitations sent, reviews received, and overall Trustscore. What do you dislike? Adding product reviews to extra domains comes with a fairly substantial cost increase to one's contract. What problems are you solving with the product? What benefits have you realized? We ...

Trustpilot for our business

What do you like best? I love having Trust Pilot reviews for the company I work for because I believe it adds a level of authenticity. I also use it as a consumer, to check out various businesses i'm curious about. It has helped us in our relationships with clients by adding that final level of authenticity we need. On the flip side, as a consumer, it makes it easier to decide where I will take my business and trustworthy companies. What do you dislike? I can't really think of ...

Great service to keep on top of Customer feedback and reviews

What do you like best? Trustpilot makes it easy to respond to customers in a timely manner which allows us to resolve customer issues in a timely and professional manner. What do you dislike? The emails sent to customers could stand to be updated to look appealing. It would be great to have the ability to customize emails. What problems are you solving with the product? What benefits have you realized? We use the Trustpilot platform to resolve customer issues as well as use ...

Solid platform

What do you like best? The platform is very easy to use. The integrations and image generator are essential features that helps to easily display reviews where applicable. What do you dislike? I dislike the inability to send invitations at a scheduled date/time. Email performance metrics are not available, so it's unknown how each invitation campaign performs. Recommendations to others considering the product: Trustpilot is a solid partner to help your company gain better customer ...

Great company that has provided a tremendous amount of value!

What do you like best? This company has added a tremendous amount of value to our company! As an eCommerce company, we need to build trust with our customers and Trustpilot has helped us achieve that! What do you dislike? I think the price is a little steep, but definitely worth it at the end of the day. Recommendations to others considering the product: I would definitely recommend What problems are you solving with the product? What benefits have you realized? Building trust ...