TouchBistro Review: Is It The Right POS Software For Your Team?
Best for SMB teams · Mid-market · Enterprise
Starts from $69 / Month
Rustle 
Pampas
Léa French Street Food
Fidel Gastro
The OgdenTrusted by teams including Rustle
Overview
Pricing
Features
Buyer feedback
Alternatives
Customers
Media
Security & Compliance
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FAQ
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Spotsaas Analysis for TouchBistro
TouchBistro at 3.9/5 from 695 reviews and SpotScore 9.2 serves restaurant managers and front-of-house staff at small to medium-sized establishments including full-service restaurants, quick service restaurants, bars, and cafes. The platform's core strengths are its straightforward interface, built-in loyalty program, and CRM tools for customer engagement. Users report reliable performance and responsive support during setup and ongoing operations. Known issues include technical glitches and system crashes that disrupt daily service, plus inconsistent handling of online ordering and payment processing.
TouchBistro is a point-of-sale system for restaurants that replaces traditional register workflows and payment handling. The software reduces manual order entry and speeds up transaction processing for high-volume service environments.
Quick picks:
What is TouchBistro?
TouchBistro, a top-notch restaurant management system, simplifies daily operations, increases sales and impresses customers. It's fast, reliable and user-friendly with customizable add-ons to enhance the core POS experience. The reservation process is made effortless by managing capacity, bookings and giving every guest a special treatment. Additionally, customers can easily order food to-go from the restaurant's website without any commission charges from TouchBistro. Boost brand recognition and sales with customizable physical and digital gift cards. The loyalty program efficiently converts first-time guests into regular customers and promoters. Count on 24/7 customer support to assist with any situation, anytime. TouchBistro makes managing a restaurant easier and more profitable.
Pricing
Starts from $69 / Month
Best For
Suited for solo users, small teams, SMBs, and enterprise
Security & Compliance
Data residency:Global
Platform
Web + mobile app (iOS & Android)
Installed - Mac
TouchBistro Software Demo
TouchBistro was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Who should consider TouchBistro
- Use cases
- Full-service restaurants, Quick service restaurants, Bars and cafes
- Team types
- Restaurant managers, Front-of-house staff
- Company size
- Small Business, Medium Business
- Workflow style
- Simple and streamlined
- Setup complexity
- Medium
Why teams choose TouchBistro
Reliable and easy to use with intuitive interface
Responsive and dependable customer support
Integrated features like Loyalty Program and Online Ordering
Is TouchBistro right for you?
Best for small to medium restaurants needing reliable, easy-to-use POS with integrated online ordering.
Choose TouchBistro if
- You operate a full-service or quick service restaurant, bar, or cafe seeking streamlined daily operations.
- You want a POS with commission-free online ordering integrated directly into your restaurant website.
- You value responsive customer support and frequent system updates to maintain stability and features.
Consider alternatives if
- You run a large enterprise with complex multi-location management needs beyond TouchBistro’s scope.
- You require extensive POS customization that goes beyond the available add-ons and integrations.
What buyers should know before shortlisting TouchBistro
TouchBistro has garnered positive feedback from users, showcasing its reliability and ease of use. Users appreciate the responsive customer support that's quick to resolve issues, making it a reliable choice for restaurant owners.
The loyalty program and online ordering features are seamlessly integrated and help streamline operations efficiently. Despite some minor quirks in usability, the overall intuitive nature of the software makes it a favorite among users.
However, there are occasional complaints about issues like automatic receipt printing and system crashes for some users, which can be frustrating. On the bright side, TouchBistro's continuous updates and focus on addressing issues swiftly demonstrate their commitment to enhancing user experience.
Overall, TouchBistro stands out as a solid POS solution for restaurants seeking a user-friendly platform with strong customer support.
TouchBistro pros and cons
- TouchBistro pros
Reliable and easy to use with intuitive interface
Responsive and dependable customer support
Integrated features like Loyalty Program and Online Ordering
- TouchBistro cons
Technical glitches and system crashes impacting operations
Delays and challenges in resolving online ordering and payment issues
Ready to try it?
Get started with TouchBistro
Connect with the team for a personalised demo.
Still comparing?
See how it stacks up
Compare TouchBistro side-by-side with top POS Software alternatives.
What is the pricing of TouchBistro?
TouchBistro reviews and ratings
Buyer sentiment
Users generally find TouchBistro reliable and easy to use with strong support, though some experience technical issues and support delays.
What buyers like
- Ease of use
- Customer support responsiveness
- Feature integration
Common complaints
- System crashes
- Support delays
What users are saying
SL
Si Lom Thai Bistro
10/24/24
i've been use touchBistro since 2017…
i've been use touchBistro since 2017 now i got my second location and of course i still choose touchBistro in my second restaurant.
SL
Si Lom Thai Bistro
10/24/24
i've been use touchBistro since 2017…
i've been use touchBistro since 2017 now i got my second location and of course i still choose touchBistro in my second restaurant.
A
Avery
04/14/24
My restaurant has used TouchBistro for four years and counting
I have worked with several POS systems and although I would be the first to admit NONE of them are perfect, TouchBistro is reliable, easy to use, and ...
Read more
SK
Sarah Klaszus
03/22/24
I appreciate the hold times usually…
I appreciate the hold times usually aren't too long and the techs I talk to can usually resolve any issues quickly. We have only one pos in our cafe ...
Read more
RB
Rocket Burger
02/27/24
System crashes constantly and nobody can fix it.
I wanted to upgrade from basic POS to something with more features. Gave them a shot. From day 1: gift cards never worked. escalated to tech for a ...
Read more
D
Douglas
02/20/24
Great Team you can depend on.
Firstly, my direct contact is awesome and very responsive. Secondly my customers like the platform it's easy to use and the support is great. Thirdly, ...
Read more
- See if TouchBistro fits your business
- Real pricing — no sales pressure
- A demo or quick answers, your call
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What are the features of TouchBistro?
Discount Management is a powerful feature that allows users to easily create and manage discounts within their software. This feature allows…
Gift Card Management is a software feature that allows businesses to easily manage and track their gift card programs. It is a comprehensive…
The process of procuring, maintaining, utilizing, and distributing a company's inventory is referred to as inventory management. This compri…
Retailers and other businesses sponsor loyalty programs that offer rewards, discounts, and other unique incentives to recruit and keep custo…
Ordering Automation refers to the use of software technology to streamline and improve the order-taking process in various businesses. This…
Pricing management is a crucial aspect of any business, regardless of its size or industry. It involves the strategic management and control…
A Restaurant POS, or Point of Sale, is a software that provides various features to help manage and streamline operations in a restaurant. T…
Returns Tracking is a powerful feature that allows users to efficiently track and manage returns from their customers. This feature is essen…
Sales Tracking is an essential feature that is used by businesses to monitor their sales activities and performance. It is a process that in…
A touch screen billing system refers to the use of a digital interface that allows users to input and process payment information through di…
TouchBistro security and data handling
Key compliance certifications and security features for IT and security teams evaluating TouchBistro.
Certifications
Security features
Developer & data
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TouchBistro Customers
Rustle
Pampas
Léa French Street Food
Fidel Gastro
The Ogden
TouchBistro Support Options
Frequently Asked Questions About TouchBistro
Common questions buyers ask before choosing TouchBistro.
TouchBistro is a POS Software. TouchBistro offers Touch Screen (Billing), Returns Tracking, Restaurant POS, Pricing Management, Ordering Automation and many more functionalities.
TouchBistro is a strong fit if: You operate a full-service or quick service restaurant, bar, or cafe seeking streamlined daily operations.; You want a POS with commission-free online ordering integrated directly into your restaurant website.. Consider alternatives if: You run a large enterprise with complex multi-location management needs beyond TouchBistro’s scope.; You require extensive POS customization that goes beyond the available add-ons and integrations..
Buyers commonly note the following limitations of TouchBistro: Technical glitches and system crashes impacting operations; Delays and challenges in resolving online ordering and payment issues; Automatic double receipt printing causing waste.
Some top alternatives to TouchBistro includes SumUp, Square Point of Sale, ShopKeep, Lightspeed Retail and Square for Restaurants.
TouchBistro offers Subscription pricing model
The starting price of TouchBistro is $69/Month
Ready to try it?
Get started with TouchBistro
Get connected with the team for a personalised demo.
About the reviewer
Rajat Gupta is the founder of Spotsaas. Over the past two years, he has reviewed 2,000+ tools across CRM, HR, AI, and finance — applying hands-on product research and a background in commerce and the CFA program to evaluate software through a business and ROI lens. His goal: help teams make software decisions they won't regret.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
