Totango Reviews in June 2026: User Ratings, Pros & Cons

Making an impact on our business

What do you like best? I love that we can easily see and track how we are performing at every stage of our customer's lifecycle. What do you dislike? Nothing that I particularly dislike about Totango, but I would like to see more speed to implementing small enhancements to the product. Recommendations to others considering the product: If you are looking to do business with a company that will understand your goals and help you get there, then Totango is the place you want to be ...

Intimate

What do you like best? Totango knows or tries to know its customer from close. What do you dislike? Maybe after I have used it for a year, I can have something here; nothing for now:-) What problems are you solving with the product? What benefits have you realized? Move users to newest edition - reduce average age of products being used from 6 years!!!!

From your Partner Manager at SAP

What do you like best? The event was well structured and the topics were highly relevant to for the audience. The session were focused and kept attendees interested. In addition, the venue was the right side and location based on the number of people. What do you dislike? A/C was spotty - some spots very warm, others cold. What problems are you solving with the product? What benefits have you realized? I would love to leverage Totango for partner management at SAP. We currently ...

Great User Experience for SaaS customer success

What do you like best? User interface is the best, very contemporary and easy to use. I also like the integration capabilities. I have done lots of customized integration both getting data in and out of Totango. What do you dislike? The report cannot be easily shared with VPs. They don't Totango licenses and they need to login to see our report. We sometimes sent them screenshots. What problems are you solving with the product? What benefits have you realized? Customer campaigns ...

Totango helps us better connect to our users

What do you like best? Totango has carefully thought through the customer success process and has engaged with our internal team help bring their technology together with our vision to enable Bentley to achieve our key objectives in ensuring our users get value from our technology. What do you dislike? Too early in our adoption of Totango to really identify anything I do not like. What problems are you solving with the product? What benefits have you realized? 1 - One centralized ...

Communication at Scale

What do you like best? Ability to scale vital communications to customers Easily keep track of customer health What do you dislike? Some complexity around integrations and health designations need a lot of expertise to calibrate appropriately What problems are you solving with the product? What benefits have you realized? Communication Churn Adoption

Fantastic platform for managing Customer Success practices

What do you like best? Ability to maximize multiple data sources and user input to ensure Customer Success engagement company-wide best practices are adopted and enhanced; account information is all in one place in My Portfolio for CE professionals; digital campaigns can maximize customer touch points What do you dislike? Need to expand digital campaign functionality and ability to monitor internal adoption of end users to enhance organizational efficiency What problems are you ...

Intuitive and Powerful CS Technology

What do you like best? We learned this tool in a 3-day hands-on configuration session, and I truly feel empowered to continue to optimize and add to what we've created from day one. It's very user-friendly, intuitive to understand how to accomplish what you are looking for - and amazing what insights you can gather in such a short amount of time. What do you dislike? It's so easy to create so many views / cuts of the data, that it ultimately ends up having almost too much to look at ...

Great tool for Customer Success

What do you like best? Campaigns allow us to scale our Customer Success team. What do you dislike? Not as customizable as some businesses need. What problems are you solving with the product? What benefits have you realized? Proactive engagement with customers is possible now, resulting in increased renewal rates.

We are seeing and actioning data like never before

What do you like best? I like having the KPIs available to management and the team at all times What do you dislike? I would like to see Zoe and the iPhone app built out so the executives and other departments in my organization will use them Recommendations to others considering the product: Totango is the best in the market. Save your time exploring vendors and use that time to implement instead. What problems are you solving with the product? What benefits have you realized? ...