Totango Reviews in June 2026: User Ratings, Pros & Cons

Totango is a great tool for CS

What do you like best? The tasks make it easy to organize my day What do you dislike? I would love more chat features to help What problems are you solving with the product? What benefits have you realized? Identifying customer issues quicker. The tasks really help to keep up to date on my accounts

An excellent customer success tool.

What do you like best? All in one tool for managing customer success. Key information is at the top of the screen, access to anything is just a click or two away. What do you dislike? Nothing so far. We're still early in the adoption process. What problems are you solving with the product? What benefits have you realized? Automating effective engagement with tech touch customers.

Great Platform!

What do you like best? Helps our company automate processes so our CSM's can focus on what is most important. What do you dislike? Nothing, particularly. Just keep taking feedback into consideration for product enhancements. Recommendations to others considering the product: Pick Totango! What problems are you solving with the product? What benefits have you realized? Automating email campaigns to ensure adoption and deployment.

Data and insights at my fingertips

What do you like best? - I enjoy the flexible use of segments to easily breakdown portfolios and keep track of CSM team activity - Touchpoints, timelines and configurable account profiles do a great job getting all the key data I need What do you dislike? Initial Phase Design for the Survey block did not allow us to easily obtain NPS data from qualtrics at the contact level to be able to close the loop plays and then roll it up to the account level. Working with qualtrics on API but ...

Fantastic time at the Totango Customer Success Summit!!

What do you like best? Loved hearing from the customers and all their use cases, as well as learning about all the coming innovations for Totango. What do you dislike? Would be great to be able to break out in customer 1:1 sharing sessions with "like" customers What problems are you solving with the product? What benefits have you realized? Customer Success Engagement - higher rates of engaged with customers, more intelligent actions being driven.

Totango

What do you like best? The Ability to easily see customer Health. The ability to bring in more lines of Business data Multiple product lines Customer Health Profiles The Performance What do you dislike? Wish there were more reporting capabilities. Lots to consider from an implementation set up. Would like to have a "What to think about " for implementation? Canned Dashboards for Executives would be since. What problems are you solving with the product? What ...

Nuth'n but net

What do you like best? It's easy to use. It's intuitive. It's easy to extract value and drive productivity. What do you dislike? Not sooo experienced with it yet, so haven't formulated any negative opinions so far. I'm fertile ground for shaping a positive customer experience! What problems are you solving with the product? What benefits have you realized? N/A

Well informed, professional atmosphere

What do you like best? The importance of Customer Success allows a user/customer to believe in your company and its vision. What do you dislike? Nothing yet to dislike, However, I do believe more basic sessions to introduce the product would be beneficial. What problems are you solving with the product? What benefits have you realized? How to interact with our customer base and keep them involved.

Transforms your business

What do you like best? Totango has allowed us to have visibility into our data and automate so many aspects and insights that we simply haven't been able to see. We can make informed decisions and be much more proactive than ever. What do you dislike? I can't say there is anything that I dislike. The product and the people have been amazing. Recommendations to others considering the product: Don't look any further, convince your organization decision makers to purchase and start ...

Collaborating with Totango on implementation and our operatingmodel

What do you like best? Ability to create tasks and touchpoints that contribute to a timeline that tell the story of the customer Automation via SuccessPlays and Campaigns leading to consistency in engagement with customers What do you dislike? Enterprise-scale administration capabilities What problems are you solving with the product? What benefits have you realized? Visibility into Customer lifecycle and collaboration between the Account Team Consistent guidance to users ...