Totango Reviews in June 2026: User Ratings, Pros & Cons

Totango has helped me better manage my accounts performance

What do you like best? I can get ahead of low usage or poor performing accounts and have time to turn it around before it's too late. I get notifications and can easily prioritize my accounts to encourage better optimization. What do you dislike? That Totango notes carry over to Salesforce but notes in Salesforce don't carry over to Totango. Recommendations to others considering the product: This is a great tool to manage your book of business and easily track performance and ...

Robust CUstomer Success Management PLatform

What do you like best? The Success Plays are a strong feature of the application, allowing timely and manageable effort to create, monitor and complete tasks. What do you dislike? The application needs the ability to better interface with CRM systems, like Salesforce and Oracle Sales Cloud Recommendations to others considering the product: Invest in training... will make the experience more qorthwhile What problems are you solving with the product? What benefits have you ...

Quick access to data and history

What do you like best? The easy and fast access to client information, current/past performance and a historical record of interactions. What do you dislike? It would be nice to have reminders associated with Tasks that can be delivered via email or desktop notification. What problems are you solving with the product? What benefits have you realized? When I find out that I need to interact or take action on a partner's behalf, I use Totango as the initial 'go to' platform for ...

Manager, Construction Customer Success

What do you like best? connected workflows, flexibility, and customization What do you dislike? I wish it had a 'standard" file structure not burried in "Global" What problems are you solving with the product? What benefits have you realized? transparency of customer status in the Adoption lifecycle

Utlizing Totango to Work Smarter and help our customers be succcesful

What do you like best? After 17 years of having multiple sources I had to go to to get data and pull together some type of analysis on our customers it has been unbelievably advantageous to use a system where everything is brought together in one place. The ability to pull data, analyze that data, and then create action for our reps in the form of one consistent communication has positively impacted our productivity and revenue. With their recent addition of "smart data" we can put ...

Powerful tool

What do you like best? Totango is a very powerful tool if you're looking to help automate your client success team's day to day operations, better scale your business, and take a more proactive approach towards driving product adoption. At the center of Totango is its segmentation engine which allows you to get very granular in organizing your clients by contractual and behavioral attributes - providing a clearer lens into who your customers are and how they are interacting with your ...

totango great customer Health tool

What do you like best? The ability to track the usage data for our customers and see the customers that are in poor health in different regions. What do you dislike? Their mobile app doesnt support android phones What problems are you solving with the product? What benefits have you realized? Track our customers and how much are they utilizing our tools.

Totango has been extremely helpful and understanding during our onboarding process

What do you like best? The CS team is incredible, easy to reach and helping us strategize how to best use the software What do you dislike? There are some features that can't be customized and sometimes we feel semi restrained. However, the CS team is there to help us with workarounds and solutions. What problems are you solving with the product? What benefits have you realized? Automation and focus for the CSM - accounts that would slip through the cracks before are no longer ...

Conference Feedback

What do you like best? My firm is still in the process of onboarding to Totango so I feel the best feedback I can provide is about the CS Summit. As someone who was previously in the professional conference industry this event was very well produced. The app was great and gave me the ability to connect quickly with people I met instead of frantically searching through LinkedIn. In addition, it was great to be able to see the success and hear onboarding stories from other customers. What ...

Totango Efficieny

What do you like best? I like how Totango is very user friendly. It was just launched a week ago in my company, and we can tell how easy is to use it to manage our accounts. What do you dislike? It is not a Totango issue, but mainly obstacle that I foresee is the data accuracy brought from our sources. We will have to work on some clean up before engaging and using the campaigns tool. What problems are you solving with the product? What benefits have you realized? It allow us to ...